Customer Assistant - Cafe - Grimsby

Marks & Spencer Plc; Grimsby; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Grimsby is looking for a café team member to join the M&S Café, a fast-paced, customer-facing role. You will help take and fulfil orders quickly using digital tools, while delivering warm, five-star service to every customer.

You’ll be a brand ambassador, ensuring the café runs smoothly even at the busiest times, maintaining food safety standards, and supporting colleagues in a high‑pressure environment.

Qualifications

• Digital literacy and comfort with digital tools
• Strong customer service skills and ability to handle busy periods
• Food safety awareness and basic hygiene practices

Responsibilities

• You’ll be a brand ambassador, recommending food and drinks while keeping the café operating smoothly during peak times.
• Be digitally confident to take and fulfil orders quickly using our tools.
• Maintain high food safety standards while juggling orders and queues.
• Work with the team to support colleagues and contribute to a high‑performing culture.
• Be flexible and adapt quickly to different tasks and locations as needed.

Skills

Digital literacy

Customer service

Tools

POS system

Job description

Work Pattern Sunday 10:00-16:30
Saturday 10:00-16:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.