Christmas – Customer Assistant – Café – Salisbury

Marks & Spencer Plc; Salisbury; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc in Salisbury is seeking a Café Assistant to join our busy M&S Café and deliver warm, five-star service during peak hours.

You will handle food and drink orders, use the POS system to take and fulfil orders quickly, and keep the cafe clean, safe and welcoming even when the pace is high. Flexibility and teamwork are essential as shifts can vary week to week. This role rewards resilience and a customer-first attitude.

Qualifications

• Experience in customer-facing roles in a fast-paced environment.
• Ability to stay calm under pressure while delivering high service standards.
• Willingness to work flexible weekend shifts.
• Able to follow food safety and hygiene guidelines.

Responsibilities

• Take and fulfil food and drink orders quickly using the POS system.
• Maintain high food safety and cleanliness standards in the cafe.
• Assist teammates and manage queues during busy periods.
• Provide warm, five-star service to customers at all times.

Skills

Customer service

Fast pace

Digital literacy

Teamwork

Tools

POS system

Job description

• Sunday 1100-1500
• Tuesday 0800-1200
• Friday 0800-1200

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?