Customer Assistant - Cafe - Gloucester Eastgate

Marks and Spencer; Gloucester; On-site; GBP 15,000 - 18,000; Part time

Job summary

Marks & Spencer is recruiting for our in-store M&S Café. This hands-on role is fast-paced and customer-focused, requiring calm under pressure and the ability to deliver five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly during peak times. You’ll be digitally confident, using our tools to take and fulfil orders quickly, keeping customers moving and satisfied.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to use digital tools to take and fulfill orders efficiently.
• Strong communication and interpersonal skills.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Ensure the cafe operates smoothly, even during busy periods.
• Recommend food and drink options to customers and upsell where appropriate.
• Maintain impeccable food safety and hygiene standards.
• Support colleagues and contribute to a high-performance team.

Skills

Brand ambassador

Digital literacy

Customer service

Calm under pressure

Teamwork

Job description

All the details

Week 1
Monday 11:00-18:00
Tuesday 11:00-18:00
Wednesday 11:00-18:00
Saturday 10:00-18:00

Week 2
Sunday 09:30-17:30
Monday 11:00-18:00
Wednesday 10:00-18:00
Friday10:00-18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.