Customer Assistant - Cafe - Gateway M40 Banbury

Marks and Spencer; Banbury; On-site; GBP 9,000 - 13,000; Part time

Job summary

Marks & Spencer is seeking a hands-on café assistant for our store café in Banbury. The role focuses on delivering warm, five-star service while rapidly taking and fulfilling orders in a fast-paced environment.

You'll be a brand ambassador, recommending great food and drinks while ensuring the café runs smoothly, even at peak times. Teamwork and flexibility are essential in this high-pressure setting.

Qualifications

• Being digitally confident to use order-taking tools.
• Delivering five-star customer service under pressure.
• Maintaining food safety standards while handling orders.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards in a fast-paced café.
• Deliver fast, five-star service during busy periods.
• Work with colleagues to ensure smooth café operation.
• Be flexible and adapt to different locations as needed.

Skills

Digital confidence

Customer service

Food safety

Teamwork

Tools

Order-taking tools

Job description

All the details

Saturday 10:00-18:00
Sunday 10:30-17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.