Customer Assistant - Cafe - Gateway m40 Banbury

MARKS&SPENCER; Banbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer in Banbury is seeking a café team member for weekend shifts. You will deliver warm, five‑star service, make food and drink recommendations, and keep the café running smoothly even during peak periods.

You’ll be digitally confident, stay calm under pressure, and uphold strict food safety standards while working with a high‑pace team.

Qualifications

• Being digitally confident is essential.
• Impeccable food safety standards are expected.
• Must deliver fast, five‑star service during peak times.

Responsibilities

• Take and fulfil orders quickly using store tools.
• Recommend food and drinks to customers.
• Keep the café running smoothly at busy times.
• Support colleagues and contribute to a high‑performance culture.

Skills

Digital confidence

Customer service

Teamwork

Calm under pressure

Food safety awareness

Fast service

Job description

Saturday 10:00-18:00

Sunday 10:30-17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?