Customer Assistant - Café - Cheltenham

Marks and Spencer; Cheltenham; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Café in Cheltenham is hiring a fast-paced, customer-focused café assistant. You will work Wednesdays, Fridays and Saturdays 09:00–17:00, with potential to be asked to work full-time hours during busy weeks in December.

You’ll be a brand ambassador, recommending great food and drink, using our digital tools to take and fulfil orders quickly, while maintaining food safety and delivering five-star service.

Qualifications

• Experience in customer service or hospitality.
• Good communication and a friendly, helpful attitude.
• Comfortable using digital tools for orders and payments.
• Reliable, team-oriented and able to work in a fast-paced environment.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Maintain high food safety standards and cleanliness.
• Deliver five-star service and manage queues during busy periods.
• Support colleagues to ensure smooth café operation and pace.

Skills

Customer service

Communication

Digital literacy

Teamwork

Under pressure

Tools

POS system

Job description

All the details

Work Pattern

• Wednesday: 09:00 - 17:00
• Friday: 09:00 - 17:00
• Saturday: 09:00 - 17:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.