Customer Assistant - Cafe

Marks and Spencer plc (UK); York and North Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer plc (UK) operates a busy M&S Café inside our store, where team members deliver warm, five-star service while keeping pace with customer demand. You’ll make great food and drink recommendations, act as a brand ambassador, and help the café run smoothly even during peak periods.

Digital confidence is essential as you’ll use tools to take and fulfil orders quickly, maintain high food-safety standards, and support colleagues in a high-performance environment with flexibility across

Qualifications

• Digital confidence with ordering tools and customer devices.
• Ability to stay calm and deliver warm, five-star service under pressure.
• Strong focus on food safety and hygiene.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards in a fast-paced café environment.
• Provide five-star service and product recommendations to customers.
• Support colleagues and contribute to a high-performance café culture.
• Be flexible and adapt to different locations and shifts as needed.

Job description

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.