Customer Assistant - Cafe

Marks and Spencer plc (UK); Llanelli; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a hands-on team member for the M&S Café, the hub of the store where customers recharge with great food and drinks. You will be a brand ambassador, delivering five-star service even at peak times.

You’ll be digitally confident to take and fulfil orders quickly, and you’ll help maintain food safety standards while supporting a high-performance team in a fast-paced environment.

Qualifications

• Must be digitally confident and able to use store tools to take and fulfill orders quickly.
• Experience in delivering five-star service in a busy environment preferred.
• Able to work as part of a fast-paced team and maintain composure under pressure.

Responsibilities

• Prepare and serve food and drinks in the M&S Café.
• Take customer orders accurately and fulfil them promptly.
• Maintain high food safety standards and hygiene throughout the shift.
• Support colleagues to ensure smooth cafe operations during peak periods.

Skills

Digital literacy

Customer service

Teamwork

Calm under pressure

Tools

POS systems

Job description

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.