Customer Assistant - Cafe - Oxford

Marks & Spencer Plc; Oxford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Oxford is looking for a Café Team Member to join our M&S Café. This is a hands-on, high-pressure role where you’ll deliver warm, five-star service, recommend food and drinks, and help the café run smoothly during busy periods.

You’ll be digitally confident, using our tools to take and fulfil orders quickly, manage queues, and keep customers moving. The role rewards efficiency, teamwork, and the ability to stay calm under pressure in a fast-paced environment.

Qualifications

• You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
• It’s intense but, for the right person, incredibly rewarding.

Responsibilities

• Operate the M&S Café to ensure smooth service during peak times.
• Take and fulfil orders quickly using digital tools to keep customers moving.
• Maintain high food safety standards throughout service.
• Provide five-star service and make food/drink recommendations.

Skills

Customer service

Calm under pressure

Digital literacy

Job description

Work Pattern:

Sunday: 11:00 - 17:00
Thursday: 12:00 - 18:00
Friday: 12:00 - 18:00
Saturday: 12:00 - 18:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.