Customer Assistant - Administration Assistant - Bristol Cabot Circus

MARKS&SPENCER; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail store in Bristol is seeking a Customer Assistant to enhance customer service and ensure smooth store operations. The ideal candidate will be 18 or older, have strong digital skills, and a commitment to delivering excellent service. Responsibilities include serving customers efficiently, utilising digital tools, and maintaining presentation standards. This role offers a vibrant work environment and opportunities for learning and development.

Qualifications

• Must be 18 years of age or older.
• Good knowledge of customer shopping channels.
• Ability to adapt to change and recover quickly from challenges.

Responsibilities

• Deliver a great shopping experience.
• Serve customers efficiently both on the shop floor and at service points.
• Utilise digital tools to enhance service.

Skills

Customer service

Digital tools proficiency

Problem-solving

Attention to detail

Tools

Digital tools

Job description

Overview

Work Pattern

Morning shifts working between the hours of 7am-3pm, a full work pattern will be discussed at interview.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant as am Administration Assistant, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver 'best in town' standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well - on the shop floor and at service points
• Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates, it's strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG