Customer Assistant - Administration Assistant - Aylesbury

Marks and Spencer plc (UK); Aylesbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retail chain is hiring a Customer Assistant in Administration to support store operations. The role involves accepting deliveries, stocking shelves, and ensuring an exceptional customer experience. Candidates should be digitally confident, adaptable, and team-oriented. You will engage with customers and use in-store systems to manage stock effectively. The position offers a flexible work pattern including weekends and early shifts. Join us to make a significant impact in a dynamic environment.

Qualifications

• Must have strong digital skills to manage stock and deliveries.
• Ability to work effectively in a team and adapt to changing tasks.
• Excellent customer service skills are essential.

Responsibilities

• Accept deliveries and unpack goods efficiently.
• Ensure that shop shelves are always stocked with products.
• Engage proactively with customers to understand their needs.
• Utilise digital tools to track deliveries and manage stock.

Skills

Digital confidence

Team player

Flexibility

Strong communication skills

Customer service orientation

Job description

Join our team at M&S as a Customer Assistant in Administration, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You will be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure the shop floor is always fully stocked. Through your efficiency and agility, you help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our Administration team ensures our store runs like clockwork, so you need to roll up your sleeves and keep things moving.

Being digitally confident is essential. You will use our in‑store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You will work closely with colleagues from across the store to support your team and help create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Work Pattern

• Tuesday: 0630 – 1230
• Thursday: 0630 – 1230
• Saturday: 0630 – 1230
• Sunday: 0630 – 1230

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.
• Provide high levels of customer service.
• Commit to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for this regularly.
• Take accountability for planning and managing own workload efficiently.
• Demonstrate strong communication skills.
• Adapt to changing situations.
• Build positive relationships by being a good listener.
• Show good level of digital capability.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We revolutionise how we work and offer the most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.