Customer Assistant

Co-op Group; Killearn; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retail company in Killearn is seeking a Customer Team Member for part-time work, providing excellent service and support to customers. This role involves varied shifts, including early mornings and weekends, and offers numerous benefits such as a 30% in-store discount and full training. The ideal candidate should have strong people skills and flexibility to adapt to different tasks.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% contributions

Virtual healthcare services

31 days holiday

Full training provided

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Keep shelves stocked and ensure prices are correct.
• Support the local community through involvement in activities.

Skills

Great people skills

Flexibility

Problem-solving

Job description

Overview

Customer Team Member

Location: 56 Main Street, Killearn, G63 9RH

Pay: £12.60 per hour

Contract: 12-16 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Additional details

• Full, paid training provided
• You can apply for this role using your mobile device (no CV needed!)
• You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. You'll provide great service on the tills and the shop floor, and perform a wide range of tasks around the store such as re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll receive support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and delivering a great shopping experience
• Work with store colleagues to solve problems for customers and members
• Keep shelves stocked and ensure prices, dates, and temperatures are correct for safety and compliance
• Help introduce new products and services and share experiences with colleagues
• Support the local community by getting involved in activities and events

What this job suits

• A genuine care for the needs of customers and members
• Great people skills and the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• Flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessments

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.