Customer Assistance Representative

Enterprise Rent-A-Car; Tetford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle rental company in Thetford is seeking a motivated Customer Assistance Representative. The role involves delivering exceptional customer service, managing vehicle bookings, and supporting account management. Candidates must possess strong communication skills and a Full UK/Ireland driving license. The position offers structured career development, work-life balance, and various employee perks. Enjoy career growth with a clear training roadmap and opportunities for promotion.

Benefits

Competitive Salary

Structured Career Development

Fast-Track Progression

Generous Leave

Comprehensive Benefits

Employee Perks

Qualifications

• Experience handling enquiries via email, phone, and face-to-face.
• A flexible approach to work.
• Ability to pass a security check (criminality, financial, and employment references).

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email.
• Managing vehicle bookings and fleet systems.
• Building strong customer relationships and supporting account management.
• Handling administration, problem-solving, and operational tasks.
• Helping the business grow by giving you the chance to boost income and cut costs.
• Working both independently and as part of a fast paced high-performing team.

Skills

Strong communication and customer care skills

Business-level IT skills (Excel, Outlook, etc.)

Education

Full UK / Irish Manual Driving Licence

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Thetford.

Why Join Us?

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Enterprise Flex-E-Rent, Roudham Industrial Estate, Roudham Rd, Thetford NR16 2QN

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

Qualifications

• Strong communication and customer care skills
• A Full UK / Irish Manual Driving Licence
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)