Customer Assistance Representative - Nairn

Enterprise Rent-A-Car; Inverness; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle rental company is seeking a Customer Assistance Representative in Inverness to deliver exceptional service to customers. The ideal candidate will possess strong communication skills and a full UK/Ireland driving license. Responsibilities include managing bookings and providing account support. With structured career development and promotion opportunities, this role offers a competitive salary and benefits, including generous annual leave and employee perks.

Benefits

£1,000 salary increase upon training completion

25 days annual leave, increasing with service

Discounts on car hire

Paid volunteer days

Qualifications

• Full UK / Irish Manual Driving Licence required.
• Experience handling enquiries via email, phone, and face-to-face.
• Ability to pass a security check.

Responsibilities

• Deliver exceptional customer service in person, by phone, and via email.
• Manage vehicle bookings and fleet systems.
• Build strong customer relationships and support account management.

Skills

Strong communication skills

Customer care skills

Business-level IT skills

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Nairn.

Why Join Us?

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

Location

Enterprise Flex-E-Rent, 5 Tom Semple Rd, Nairn IV12 5QW

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

What We’re Looking For

• Strong communication and customer care skills
• A Full UK / Irish Manual Driving Licence
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• A full UK/EU Manual Driving Licence is required for this role
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)