Customer and Trading Manager - Convenience

Sainsbury's; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supermarket chain in the United Kingdom is seeking a Customer & Trading Manager who will oversee daily store operations and ensure customer service excellence. The ideal candidate should have previous line management experience, strong operational leadership skills, and a proven track record in achieving KPIs. This role entails managing a team effectively and ensuring a high standard of performance even in the absence of senior management.

Qualifications

• Experience in a fast-paced, operational environment.
• Ability to coach team members to deliver excellent service.
• Strong leadership skills in the absence of senior managers.

Responsibilities

• Ensure the store runs smoothly every day.
• Manage a team to accomplish tasks efficiently.
• Handle employee relations and performance management.

Skills

Customer service excellence

Team management

KPI achievement

Operational leadership

Performance management

Job description

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.