Customer & Order Fulfilment Specialist

Energy Consulting group; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aerospace company in Cheltenham seeks a highly organized Customer and Order Fulfilment Specialist on a 14-month full-time contract. Responsibilities include managing customer purchase orders, overseeing transactions, and coordinating with cross-functional teams. Ideal candidates should possess a Bachelor's degree, material management experience, and strong communication skills. The position also values analytical skills and knowledge of Lean methodology. Flexible working arrangements are encouraged, and a comprehensive benefits package is available.

Benefits

Pension

Bonus

Life Assurance

Group income protection

Private medical cover

Qualifications

• Bachelor's degree or equivalent knowledge and experience required.
• Good material management experience needed.
• Strong customer mindset and high attention to detail essential.

Responsibilities

• Manage customer purchase orders and ensure seamless order processing.
• Facilitate order management and process to induct units onto the workshop.
• Serve as the key contact for customer inquiries and complaint resolution.

Skills

Material management

Oral communication

Written communication

Interpersonal skills

Negotiation skills

Analytical skills

Organizational ability

Lean methodology

Education

Bachelor's degree or equivalent experience

Tools

Excel

Job description

Job Description Summary

We are seeking a highly organised and detail-oriented Customer and Order Fulfilment Specialist to join our aftermarket team on a 14 month full time contract (maternity replacement).

This role is responsible for managing customer purchase orders and ensuring seamless order processing and fulfilment and include - processing transactions, overseeing material management of repair units, coordinating site operations, and collaborating with cross-functional teams such as Programs, Contracts, Planning, and Engineering to secure necessary approvals and load demand.

The position requires adherence to a structured sequence of standard operational tasks to achieve successful outcomes.

Our Cheltenham facility specialises in advanced aircraft power distribution and avionics systems. It supports design, development, manufacturing, and aftermarket services for leading aerospace manufacturers in civilian and military sectors.

Job Description

Roles and Responsibilities

• Facilitate order management – process orders to induct units onto the workshop, input into internal systems.
• Order Matching to unit returned
• Quote generation and acceptance processing
• Connectcors to customer portals and systems.
• Support forecasting, billing and collection activities.
• Key contact for customer inquiries, customer complaint (issue) resolution process.
• Work with Programs/Supply Chain to understand and communicate commits and status to customers.
• Developing conceptual knowledge of professional discipline.
• May include support roles with specialised expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience.
• บดında own team contributes to the area.
• Resolves issues using established procedures.
• Consult with supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues.
• Develops strong customer relationships and serves as the interface between customer and GE.
• Exchange technical information, asks questions and checks for understanding.

Required Qualifications/Characteristics

• Bachelor's degree and/or equivalent knowledge and experience.
• Good material management experience.
• Good oral and written communication skills.
• Good interpersonal and negotiation skills uniguly influences others and lead small teams.
• High attention to Qualities accuracy.
• Strong customer mind set.

Desired Experience and Skills

• Good analytical and organizational ability with strong demonstrated Excel skills
• Good knowledge of Lean methodology

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the touristique importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you theுள opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS.

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

#LI-BE1

Additional Information

Relocation Assistance Provided: No