Customer Advocacy Lead — AI Data & Storage Solutions

Tintri, Inc.; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading AI data storage company in the United Kingdom is seeking a Customer Advocacy Manager. This role serves as a single point of contact for strategic customers, focusing on support coordination and building strong relationships. Candidates should have over 5 years of experience, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include managing customer expectations, tracking support cases, and generating performance metrics. The ideal candidate must be proactive and able to interpret large data sets effectively.

Qualifications

• 5+ years of experience in a customer-facing role.
• Experience in managing challenging customers.
• Strong Microsoft Office skills, particularly in Word, Excel, and PowerPoint.

Responsibilities

• Act as the conduit of communication between the customer and DDN Technical Support.
• Manage escalations and monitor customer support cases.
• Generate monthly metrics and assist in Quarterly Business Reviews.

Skills

Strong communication skills

Strong Microsoft Office capabilities

Ability to assemble and interpret large amounts of data

Project management skills

Education

Bachelor’s degree

Tools

Oracle

Agile

SFDC

Job description

A leading AI data storage company in the United Kingdom is seeking a Customer Advocacy Manager. This role serves as a single point of contact for strategic customers, focusing on support coordination and building strong relationships. Candidates should have over 5 years of experience, excellent communication skills, and proficiency in Microsoft Office. Responsibilities include managing customer expectations, tracking support cases, and generating performance metrics. The ideal candidate must be proactive and able to interpret large data sets effectively.