Customer Advisor (Airport)

Boots Opticians; Hounslow; On-site; GBP 80,000 - 100,000; Part time

Job summary

A retail company is seeking a Customer Advisor to enhance the customer experience at Gatwick Airport. The role involves helping customers, promoting in-store offers, and maintaining stock. Candidates should excel in communication and teamwork. Training is provided, and the position offers flexible hours ranging from 16 to 24 per week. Join a supportive and diverse workplace that values inclusivity.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counseling and support through Employee Assistance Programme

Qualifications

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Desire to be a proud brand ambassador for Boots.

Responsibilities

• Help customers and provide great advice.
• Promote in-store offers to enhance customer experience.
• Maintain store cleanliness and replenish stock.

Skills

Effective communication

Team collaboration

Customer service

Job description

Job Description

Hourly Rate: £12.40–£13.85 (variable by location) with an increase after 6 months.

Joining Boots as a Customer Advisor offers a great opportunity whether you’re just starting out or seeking a new challenge.

About the Role

You will work onsite, reporting to the Assistant or Store Manager, and your responsibilities include:

• Help customers and put them at ease; listen, answer questions, and give great advice.
• Promote in‑store offers and schemes to enhance customer experience.
• Ensure the shop floor is well stocked and displays are correct, and help replenish stock.
• Collaborate with teammates to maintain a clean, welcoming store.
• Receive award‑winning training through the Institute of Customer Service.

Qualifications

We provide full training, but we are looking for candidates who:

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help customers find the best products.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five‑year period will need to cover the exact last 5 years from today.

Preferred Skills

• Experience delivering excellent customer service (not essential).

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counseling and support through TELUS Health, our Employee Assistance Programme

Why Boots

We’re always looking for people who care about changing things for the better. Join a company that evolves and strives to improve. We foster a working environment where inclusivity helps everyone to be themselves and reach full potential. We are proud to be an equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive workplace for all.

Next Steps

If your application is successful, you will be invited to attend an in‑store interview within the next 14 days.

We discuss flexible working options and offer reasonable adjustments to help you perform at your best.

Job Details

Location: Gatwick Airport Airside South Lower, RH6 0NN, West Sussex, UK

Hours per week: 16–24 (average 22.5)

Shift Pattern: Weekdays and Weekends

Business Area: Retail

Function: Store Colleagues

Keywords: Airport, Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Temporary, Counter Sales, Assistant