Technical Customer Support Advisor (Temp)

Confidential; East Midlands; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Talk Staff Recruitment is seeking a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels.

You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and help deliver a positive customer experience.

Qualifications

• Strong troubleshooting and analytical skills.
• Process driven and organized.
• The ability to explain information in a clear, customer-friendly way.
• Proficiency with Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work effectively within a team.
• A commitment to delivering high-quality customer service and resolving issues efficiently.

Responsibilities

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Skills

Troubleshooting

Process-driven

Customer communications

Microsoft Office

Detail oriented

Priority management

Teamwork

Tools

Diagnostic tools

Job description

We are looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels.

You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. You ll play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately.

To be considered for the role, you ll require the following essentials:

• Strong troubleshooting and analytical skills.
• Process driven
• The ability to explain information in a clear, customer-friendly way.
• Confidence using Microsoft Office and web-based systems.
• Excellent attention to detail and organisational skills.
• The ability to manage competing priorities and work effectively within a team.
• A commitment to delivering high-quality customer service and resolving issues efficiently.

Within this position, you ll also be:

• Provide advice and support to customers across products and services.
• Troubleshoot reported issues using diagnostic tools and technical documentation.
• Support customers with connected products, applications and connectivity issues.
• Explain technical information in a customer friendly manner clearly
• Handle enquiries via phone, email, chat, SMS and ticketing systems.
• Escalate complex issues where required.
• Maintain accurate customer records and case notes.
• Manage complaints and work towards effective resolutions.
• Work closely with other departments within the service team.
• Meet customer service, quality and response targets, contributing to continuous improvement.

Salary & Working Hours

• £13.61 per hour plus bonus opportunities
• Monday to Friday 8am-6pm shifts on a rota with 1/6 Saturdays
• Opportunity to develop your technical knowledge and customer service skills.
• A varied role combining customer support and technical problem-solving.
• A collaborative team environment.
• The opportunity to make a real difference to the customer experience.

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.

See our website for more details and jobs available - (url removed)