Customer Success Executive | Installations & Support

Klipboard; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of software solutions is seeking a Customer Success Executive to join their team in Leeds. This fully office-based role involves booking installations, providing customer support, and building strong relationships. The ideal candidate has approximately 3 years of experience in customer support, strong problem-solving skills, and excellent communication abilities. This position offers the chance to be part of a dynamic organization poised for growth, with a commitment to diversity and inclusion.

Qualifications

• Around 3 years of experience in customer support or administrative roles.
• Strong problem-solving skills with ability to deliver quick resolutions.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate with partners and subcontractors to schedule service and installations.
• Respond to customer inquiries through various channels.
• Maintain detailed case documentation in internal systems.

Skills

Customer support experience

Problem-solving skills

Communication skills

Organizational skills

Team player

Tools

Salesforce

Job description

A leading provider of software solutions is seeking a Customer Success Executive to join their team in Leeds. This fully office-based role involves booking installations, providing customer support, and building strong relationships. The ideal candidate has approximately 3 years of experience in customer support, strong problem-solving skills, and excellent communication abilities. This position offers the chance to be part of a dynamic organization poised for growth, with a commitment to diversity and inclusion.