Telecom Onboarding & CS Executive - Tech Advocate (Leeds)

Marmion Ltd; Leeds; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Marmion Ltd in Leeds seeks a Client Onboarding Coordinator / Customer Success Executive to drive onboarding and adoption of our telecom software platform. You will deliver product demos, guide customers and channel partners, and manage the number porting process from start to finish.

This role emphasizes relationship building, organization, and a hands-on approach to technology and AI-enabled solutions, with close work alongside the Head of Onboarding.

Qualifications

• 2+ years' experience in a customer-facing support role, ideally within telecoms.
• Excellent attention to detail and a methodical approach to checking information and maintaining records.
• Strong organisational skills, with the ability to manage multiple requests and follow through on actions.
• Clear, approachable communication skills and confidence explaining technical information.
• Confidence presenting to customers and partners and delivering engaging product demonstrations.
• A practical approach to problem-solving and troubleshooting.
• A genuine interest in technology and software, with the interest to learn AI/tools quickly.

Responsibilities

• Becoming a technology specialist across the full product range and advocate for the platform.
• Managing number porting from initial request through to completion, directing and checking automation.
• Supporting customers and channel partners through onboarding and ongoing adoption, with regular check-ins on usage.
• Providing dedicated support to channel partner accounts, including reviews.
• Updating customer records and managing progress through HubSpot, ensuring data accuracy.
• Delivering product demonstrations, presentations and end-user training to customers and partners.
• Responding to inbound enquiries and live chat for general support, sales, and billing queries with AI-assisted tools.
• Working alongside Account Managers and assisting with renewals.
• Arranging the purchasing of new numbers and hardware as required.

Skills

Customer support

Attention to detail

Organisational skills

Communication skills

Product demonstrations

Problem solving

Interest in AI

Job description

Marmion Ltd in Leeds seeks a Client Onboarding Coordinator / Customer Success Executive to drive onboarding and adoption of our telecom software platform. You will deliver product demos, guide customers and channel partners, and manage the number porting process from start to finish.

This role emphasizes relationship building, organization, and a hands-on approach to technology and AI-enabled solutions, with close work alongside the Head of Onboarding.