Customer Advisor

Boots Opticians; Congleton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known retail chain in Congleton is looking for a Customer Advisor to assist customers and enhance their shopping experience. You will receive full training and support to excel in a team-focused environment. The role requires effective communication skills and a customer-centric attitude. Attractive benefits include employee discounts and flexible work options.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to 24/7 employee support

Qualifications

• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Team player with a collaborative approach.

Responsibilities

• Assist customers in-store, providing great advice and support.
• Promote in-store offers and ensure product display.
• Help maintain store cleanliness and service at tills.

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

What you’ll do

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket - the little things that make a difference
• Get to know our in-store offers and schemes and promote them
• Help our stores run smoothly by ensuring the right products are displayed, providing a great service at the tills, or assisting with stock in the stock rooms
• Work with other team members to provide a great shopping experience, keeping the store clean and presentable
• Receive award-winning training accredited by the Institute of Customer Service

What you’ll need to have

• Full training is provided for this role; we are looking for people who excel in a varied environment, work at pace, communicate and listen effectively
• Enjoy working as part of a team and promoting a collaborative team dynamic
• Understand that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them

It would be great if you also have

• Experience providing customer care and delivering great customer service (not essential)

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. For more information, please visit Boots rewards. Note: salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are open to discussing part-time and job share options during the application process. If you require additional support, we are happy to provide reasonable adjustments to help you be at your best.

Business Area: Retail

Function: Store Colleagues

Hours per week: 11

Location: Congleton, Cheshire, UK

Region: Central

Store: 6425 - Congleton Retail Park

Req Posted Date: 23-Sep-2025

Country: UK

County: Cheshire

Address: Barn Rd, Congleton, Cheshire

EEO: Boots is an equal opportunity employer; we are committed to creating an inclusive environment for all employees.