Customer Accounts Assistant

ScS; Sunderland; On-site; GBP 26,000; Full time

Job summary

A leading furniture retailer in Sunderland seeks a Customer Accounts Assistant to join their Finance Team. The successful candidate will manage customer accounts and liaise with stores. Responsibilities include processing invoicing, banking reconciliations, and maintaining financial records. Essential skills include finance administration experience, proficiency in Excel, and strong communication abilities. The company offers 33 days of holiday, a comprehensive benefits package, and opportunities for career progression.

Benefits

33 days holidays including bank holidays

Employee benefits platform

Colleague Discount

Career progression

Long service awards

Access to Employee Assistance Programme

Virtual GP service

Pension Scheme

Life assurance

Qualifications

• Experience in finance administration or credit control is essential.
• Ability to manage workload in a fast-paced environment.
• Strong written and verbal communication skills are required.

Responsibilities

• Review customer accounts daily and process adjustments.
• Liaise with retail and distribution colleagues.
• Complete end of day banking reconciliations.

Skills

Finance administration experience

Proficient in Microsoft Excel

Strong communication skills

Attention to detail

Problem-solving skills

Time-management skills

Job description

Department:

Finance

Location:

Sunderland - Customer Support Centre

Compensation:

£26,000 / year

Description

We are looking to recruit a Customer Accounts Assistant to join our Finance Team. This is an exciting role in the business and will give the successful candidate the opportunity to learn and achieve personal growth within a fast paced business.

What’s the opportunity?

The Customer Accounts Assistant will be responsible for the oversight of the customer accounts of a number of stores, liaising directly with retail colleagues, processing invoicing and other adjustments required, as well as completing end of day banking reconciliations and other related tasks.

What does the role involve?

• Daily review of the customer accounts for the stores within the regions assigned.
• Determining and then processing adjustments required to individual accounts.
• Liaising directly with retail and distribution colleagues to assist in the performance of duties.
• Reconciliation of the end of day banking completed by retail colleagues to the accounting records.
• Regular reporting of the status of accounts.
• Daily submissions to Finance Houses and reconciliation of remittances received.
• Support in review of customer refund activity.
• Support the wider finance team with ad-hoc duties as required.
• Maintain accurate and organised financial records and documentation.

Who are we looking for?

• Previous experience working in a Finance administration / credit control role.
• Proficient with Microsoft Excel and other MS Office applications.
• High level of accuracy and attention to detail.
• Ability to manage workload and meet deadlines in a fast‑paced environment.
• Strong communication and problem‑solving skills.
• Experience with high‑volume transaction environments.
• Proactive and organised with strong time‑management skills.
• Strong written and verbal communication skills.
• Reliable, flexible, and able to work independently or as part of a team.
• Professional demeanour and positive approach to resolving issues.
• Willingness to adapt to changing priorities during the contract period.

What’s in it for you?

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e‑vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance