Customer Account Manager

Reflect Recruitment Group; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

We are recruiting for a Customer Account Manager to join our client in West Bridgford, on a full-time, office-based basis. The role involves managing customers’ daily waste and environmental needs, building relationships, and coordinating bookings.

You will use our bespoke waste management system, generate reports with Microsoft Office, and maintain accurate records. Hours are Monday to Friday 8:30am–5pm with a 30-minute lunch break. Salary £30k.

Qualifications

• Experience in a Customer Service role.
• Excellent communication and administration skills.

Responsibilities

• Build relationships with customers and waste partners, answering queries and resolving issues via telephone or email.
• Handle customer bookings and requests using our bespoke waste management system, processed in a timely manner.
• Maintain accurate records of all calls and ensure data on IT systems is up to date.

Skills

Customer service

Administration

Communication

Microsoft Office

Data entry

Tools

CRM software

Waste management system

Job description

We are recruiting for a Customer Account Manager to join our client, a leading company in their field located in West Bridgford.

The hours will be Monday - Friday 8:30am-5pm with a half an hour lunch break.

Salary £30k.

This is a full time office based position, working in a lovely environment with a very close knit fun team.

You will play a crucial role being part of the Account Management team, you will be at the forefront of managing their customers daily waste and environmental needs so having excellent communication, administration skills previous experience in a Customer Service role is essential.

Duties may include but not limited to:

• Build relationships with customers and waste partners, answering queries and resolving issues ensuring clear and concise communication via telephone or email.
• Use initiative as well as team support to seek solutions to customer queries and issues.
• Handle customer bookings and requests using our bespoke waste management system ensuring all are processed in a timely manner.
• Maintain accurate records of all incoming calls for reference and documentation purposes.
• Ensure all waste partner documentation is up to date and compliant with regulations and filed on our bespoke database.
• Generate custom reports using Microsoft Office software as needed.
• Ensure all data on our IT systems is accurate, complete and up to date.

The ideal candidate must have a supportive attitude towards team members and willingness to take on additional tasks during busy periods with the ability to work under pressure and meet tight deadlines.