Account Manager

First Mile; Newark on Trent; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working options

25 days annual leave

Company Pension

Life Assurance

On-site parking

Gym memberships

Canteen subsidies

Job summary

First Mile in Newark, Nottinghamshire seeks a results-driven Key Account Manager to drive growth in our waste management solutions. You will manage key accounts, nurture relationships, and ensure service transitions are smooth from contract entry to exit, while delivering value and cost efficiencies for clients.

You will work with cross-functional teams to retain and grow revenue, exceed margins, and continually improve service delivery through proactive account management and adherence to SLAs,

Qualifications

• Track record of growing existing accounts and achieving retention targets.
• Strong written and verbal communication with customers and teams.
• Ability to analyse data and present insights to stakeholders.

Responsibilities

• Maintain and grow revenue from existing accounts through proactive management.
• Ensure smooth transitions on entry/exit of customer contracts.
• Build ADP-style plans and monitor KPIs to improve service delivery.
• Identify cross-sell opportunities and communicate risks promptly.

Skills

Account management

Relationship building

Negotiation

Sales analytics

Cross-functional coordination

Communication

Problem solving

Time management

Education

GCSE Maths & English

Further/Higher Education

Tools

CRM software

Job description

We're seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire. As a key player in our team, you'll leverage your expertise in the waste industry to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.

About Us

We specialise in bespoke recycling and waste management solutions. We're dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings. We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.

About the Role

• Ensuring smooth service transitions on entry and exit from customer contracts.
• Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
• Maintaining and exceed Company margin and revenue targets from business development and value engineering of existing accounts.
• Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.

Other duties and responsibilities

• complete and maintain an Account Development Plan (ADP),
• understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
• ensure service delivery meets or exceeds customer standards and expectations,
• meet with the customer regularly to review and continually improve the service,
• carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services,
• produce customer and internal reports as required,
• take ownership of the strategy for retention and growth
• identify and communicate risks/threats and solutions promptly,
• update Company CRM with business development activity, and
• ensure:
  • contract documents are retrievable, signed and current,
  • a continual and up-to-date knowledge of matters affecting the customer and their waste arisings,
  • the Company participates and contributes to customer waste initiatives (as agreed by the Company),
  • KPI's are monitored and managed with actions identified to maintain/improve performance,
  • internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication,
  • client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and
  • maintain an awareness of competitor activity and feedback to the company.

The role holder will also be required to

• Identify opportunities for cross selling and upselling waste/resource management solutions.
• Maintain an understanding of the current law and best practice relating to waste/resource management.
• Provide accurate and timely information as required by the business.
• Contribute to the timely preparation of financial forecasts and budgets.
• Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
• Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
• Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.

Qualifications

• Proven track record of achieving successful operation, retention, and growth of existing accounts.
• Extensive experience in customer service/ account management teams., Strong confident personality with the drive and determination to meet with customers and make a difference.
• Excellent written/ oral communication, interpersonal and presentation skills.
• The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
• The desire to continuously learn, develop new skills and increase knowledge.
• Be self-motivated and highly motivated to continually improve service delivery and value.
• strong numerical skills.
• The ability to manage multiple relationships simultaneously.
• The ability to prioritise tasks and manage time/ workload efficiently.
• Effective and efficient at problem solving.
• Extensive experience of working within the waste industry.

Knowledge:

• Obtain and maintain a knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice., Maths and English at GCSE level or equivalent.
• Further or Higher Education qualification.
• Full driving license.

Why Join Us?

• Competitive salary and benefits package
• Hybrid working options
• 25 days annual leave per year, plus bank holidays
• Comprehensive career development and training programs
• Subsidised canteen and gym memberships
• Employee Assistance Programme
• Company Pension scheme and Life Assurance scheme
• On-site parking