Key Account Manager

First Mile | Certified B Corp

Newark on Trent

Hybrid

GBP 40,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Hybrid working options

25 days annual leave

Career development and training

Pension scheme and Life Assurance

On-site parking

Employee Assistance Programme

Canteen and gym memberships

Job summary

First Mile | Certified B Corp is seeking a results-driven Key Account Manager in Newark, Nottinghamshire to grow our waste management partnerships.

You will manage allocated accounts, nurture client relationships, and drive revenue, margins and service excellence across brokered waste solutions. The role demands proactive account development and a focus on value for customers and the company.

Qualifications

Extensive experience in the waste industry and account management.
Proven track record of retaining and growing existing accounts.
Experience in customer service/account management teams.

Responsibilities

Maintain and grow allocated accounts and achieve revenue targets.
Ensure smooth transitions on contract entry/exit.
Develop (ADP) and review service delivery with customers.
Identify cross-selling opportunities and propose innovative solutions.
Keep CRM updated and provide timely reports.

Skills

Account management

Customer relationships

Negotiation

Sales growth

Cross-selling

Communication

Education

GCSE Maths & English

Further or Higher Education qualification

Full driving license

Job description

We're seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire.

As a key player in our team, you'll leverage your expertise in the waste industry to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.

About Us

We specialise in bespoke recycling and waste management solutions.

We're dedicated to partnering with suppliers who share our values and align with our customers' needs.

Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings.

We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.

About The Role

The Key Account Manager will be responsible for managing accounts allocated to the role holder.

Main responsibilities include but are not limited to

Ensuring smooth service transitions on entry and exit from customer contracts
Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management)
Maintaining and exceed Company margin and revenue targets from business development and value engineering of existing accounts
Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery

Other duties and responsibilities include

complete and maintain an Account Development Plan (ADP),
understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
ensure service delivery meets or exceeds customer standards and expectations,
meet with the customer regularly to review and continually improve the service,
carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services,
produce customer and internal reports as required,
take ownership of the strategy for retention and growth
identify and communicate risks/threats and solutions promptly,update Company CRM with business development activity, and
ensure:
contract documents are retrievable, signed and current,
a continual and up-to-date knowledge of matters affecting the customer and their waste arisings,
the Company participates and contributes to customer waste initiatives (as agreed by the Company),
KPI's are monitored and managed with actions identified to maintain/improve performance,
internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication,
client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and
maintain an awareness of competitor activity and feedback to the company

The role holder will also be required to

Identify opportunities for cross selling and upselling waste/resource management solutions
Maintain an understanding of the current law and best practice relating to waste/resource management
Provide accurate and timely information as required by the business
Contribute to the timely preparation of financial forecasts and budgets
Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process
Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis
Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts

Requirements

About You

Experience

Extensive experience of working within the waste industry
Proven track record of achieving successful operation, retention, and growth of existing accounts
Extensive experience in customer service/ account management teams

Skills

Strong confident personality with the drive and determination to meet with customers and make a difference
Excellent written/ oral communication, interpersonal and presentation skills
The ability to exhibit innovative thinking, aimed at improving processes and achieving results
The desire to continuously learn, develop new skills and increase knowledge
Be self-motivated and highly motivated to continually improve service delivery and value
strong numerical skills
The ability to manage multiple relationships simultaneously
The ability to prioritise tasks and manage time/ workload efficiently
Effective and efficient at problem solving

Knowledge

Obtain and maintain a knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice

Qualifications