Key Account Manager

First Mile; Newark on Trent; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

Hybrid working options

25 days annual leave + bank holidays

Career development & training

Canteen & gym memberships

Employee Assistance Programme

Company Pension & Life Assurance

On-site parking

Job summary

First Mile is seeking a proactive Key Account Manager to lead our client relationships in Newark, Nottinghamshire. You will drive revenue through strategic account management, service excellence, and value-added waste solutions.

The role requires excellent communication, a customer-first approach, and willingness to travel as needed. You will maintain and develop relationships with key customers, manage contracts, and contribute to business development initiatives.

Qualifications

• Extensive experience in waste industry operations and account management.
• Proven ability to retain and grow existing accounts.
• Strong client-facing skills with excellent communication and presentations.

Responsibilities

• Manage accounts and ensure smooth service transitions.
• Maintain and grow key customer relationships to meet revenue targets.
• Develop ADP plans for each account and monitor KPIs.
• Ensure compliance with contract terms and SLAs.
• Identify cross-sell opportunities and improve service delivery.
• Prepare timely reports and contribute to tenders when required.

Skills

Relationship management

Communication skills

Presentation skills

Problem solving

Time management

Negotiation

Education

GCSE Maths & English

Further or Higher Education qualification

Job description

We're seeking a results-driven Key Account Manager to join our passionate team in Newark, Nottinghamshire.

As a key player in our team, you'll leverage your expertise in the waste industry to achieve and exceed sales growth targets. This role offers a fantastic opportunity for an accomplished manager to shape the future of sustainable waste management with us.

About Us:

We specialise in bespoke recycling and waste management solutions. We're dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings.

We foster an inclusive environment where every employee feels welcomed and valued.

We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence.

We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.

About the Role

The Key Account Manager will be responsible for managing accounts allocated to the role holder.

Main responsibilities include but are not limited to:

• Ensuring smooth service transitions on entry and exit from customer contracts.
• Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
• Maintaining and exceed Company margin and revenue targets from business development and value engineering of existing accounts.
• Continually seeking to improve and innovate in brokered waste/resource service delivery and provide value for customers in service delivery.

Other duties and responsibilities include:

For each account:

• complete and maintain an Account Development Plan (ADP),
• understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
• ensure service delivery meets or exceeds customer standards and expectations,
• meet with the customer regularly to review and continually improve the service,
• carry out waste audits at regular intervals with a view to continual improvement of brokered waste/resource services,
• produce customer and internal reports as required,
• take ownership of the strategy for retention and growth
• identify and communicate risks/threats and solutions promptly,
• update Company CRM with business development activity, and
• ensure:
• contract documents are retrievable, signed and current,
• a continual and up-to-date knowledge of matters affecting the customer and their waste arisings,
• the Company participates and contributes to customer waste initiatives (as agreed by the Company),
• KPI’s are monitored and managed with actions identified to maintain/improve performance,
• internal and external customer feedback is evaluated to provide optimal delivery of projects and build on continual communication,
• client needs are identified and innovative and/or creative solutions are developed for projects, leveraging the available expertise, operational capabilities and technologies, and
• maintain an awareness of competitor activity and feedback to the company.

The role holder will also be required to:

• Identify opportunities for cross selling and upselling waste/resource management solutions.
• Maintain an understanding of the current law and best practice relating to waste/resource management.
• Provide accurate and timely information as required by the business.
• Contribute to the timely preparation of financial forecasts and budgets.
• Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
• Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
• Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts.

About You

Experience:

• Extensive experience of working within the waste industry.
• Proven track record of achieving successful operation, retention, and growth of existing accounts.
• Extensive experience in customer service/ account management teams.

Skills:

• Strong confident personality with the drive and determination to meet with customers and make a difference.
• Excellent written/ oral communication, interpersonal and presentation skills.
• The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
• The desire to continuously learn, develop new skills and increase knowledge.
• Be self-motivated and highly motivated to continually improve service delivery and value.
• strong numerical skills.
• The ability to manage multiple relationships simultaneously.
• The ability to prioritise tasks and manage time/ workload efficiently.
• Effective and efficient at problem solving.

Knowledge:

• Obtain and maintain a knowledge of the waste industry (including closed-loop-solutions, circular economy, sustainability, and resource management) and waste management regulation, laws and best practice.

Qualifications:

• Maths and English at GCSE level or equivalent.
• Further or Higher Education qualification.
• Full driving license.

Other:

• Be willing to travel and work away from home location on a weekly basis.

Why Join Us?

Competitive salary and benefits package

Hybrid working options

25 days annual leave per year, plus bank holidays

Comprehensive career development and training programs

Subsidised canteen and gym memberships

Employee Assistance Programme

Company Pension scheme and Life Assurance scheme

On-site parking