Customer Service Administrator

Confidential; Bournemouth; On-site; GBP 23,000 - 29,000; Full time

Job summary

Tru Talent is working with a Bournemouth-based waste management company to recruit an experienced Customer Service Administrator. The role combines customer service, administration and coordination to support day-to-day operations.

The successful candidate will be organised, proactive and confident communicating with customers, suppliers and internal teams, thriving in a busy team while taking ownership of tasks.

Qualifications

• Previous experience in a customer service and administration role
• Hospitality experience will also be considered
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Confident and professional telephone manner
• Good IT skills with MS Outlook, Excel and Word
• Ability to prioritise workloads and manage multiple tasks
• Proactive approach with ability to work independently
• Experience in waste management or construction industry preferred but not essential

Responsibilities

• Handling operational calls professionally and efficiently
• Building strong relationships with customers and suppliers
• Managing customer accounts and dealing with queries
• Processing orders and liaising with suppliers
• Advising customers on commercial and domestic waste services
• Supporting customer accounts and processing payments
• Managing contractor pricing and purchase orders
• Assisting with new site set-ups
• Keeping internal systems and records accurate and up to date
• Communicating important information across different teams
• Resolving customer queries and issues promptly and effectively
• Providing general administrative support to the Customer Service team
• Supporting other departments when required

Skills

Customer service

Administration

Communication

MS Office

Tools

Outlook

Excel

Word

Job description

Customer Service Administrator
Location: Bournemouth
Salary: £26,000 DOE
Hours: Full-time, Monday to Friday
Working hours: 8:00am 4:30pm or 8:30am 5:00pm

Tru Talent is delighted to be working with a well-established and growing waste management company in Bournemouth, who are looking for an experienced Customer Service Administrator to join their team.

This is a varied and important role, combining customer service, administration and coordination to help ensure the smooth running of day-to-day operations.

We re looking for someone who is organised, proactive and confident communicating with customers, suppliers and internal teams. You ll be a strong team player who is also comfortable using your own initiative and taking ownership of tasks.

As a Customer Service Administrator, your responsibilities will include:

• Handling operational calls professionally and efficiently
• Building strong relationships with customers and suppliers
• Managing customer accounts and dealing with queries
• Processing orders and liaising with suppliers
• Advising customers on commercial and domestic waste services
• Supporting customer accounts and processing payments
• Managing contractor pricing and purchase orders
• Assisting with new site set-ups
• Keeping internal systems and records accurate and up to date
• Communicating important information across different teams
• Resolving customer queries and issues promptly and effectively
• Providing general administrative support to the Customer Service team
• Supporting other departments when required

To be successful in this role, you will ideally have:

• Previous experience in a customer service and administration role
• Hospitality experience will also be considered
• Excellent written and verbal communication skills
• Strong organisational skills and excellent attention to detail
• A confident and professional telephone manner
• Good IT skills, particularly Microsoft Outlook, Excel and Word
• The ability to prioritise workloads and manage multiple tasks
• A proactive approach with the ability to work independently
• Previous experience within the waste management or construction industry would be preferred, but is not essential