Account Executive

Recycling Lives Services; Preston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension 5%/3%

EAP

Healthcare cash plan

Cycle to work

Enhanced maternity/paternity pay

Modern offices

Free fruit

Onsite parking

Job summary

Recycling Lives Services in Preston is seeking an Account Executive to support our nationwide supply chain, coordinate services, and resolve queries. The role offers a structured path within a mission-driven business that values development.

You will manage customer bookings, ensure accurate pricing, and maintain records while collaborating with internal teams to deliver seamless service and compliant documentation.

Qualifications

• Experience delivering customer service and coordinating services.
• Familiarity with waste management processes and compliance docs.
• Proven ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Accurately book and coordinate waste management services with pricing and schedules.
• Liaise with suppliers and internal teams to confirm services and resolve issues.
• Obtain and maintain accurate compliance documentation (waste transfers/consignment notes).
• Maintain CRM and job management records to support delivery and invoicing.
• Support Account Executives and the Service team with admin and peak workloads.
• Contribute to continuous improvement and high-quality customer service.

Skills

Strong organisation

Professional communication

Multitasking

Proactive approach

Customer service

Waste management experience

CRM knowledge

Documentation/compliance

Tools

CRM software

Job management software

Waste management software

Job description

Role: Account Executive

Location: Preston PR1

Hours: Mon – Fri 8am to 5 pm, 1 hour lunch

Salary: £26,676 per annum

The opportunity

Due to internal promotions within our Service team, we’re looking for an Account Executive to join us and continue delivering an exceptional experience for our customers.

You’ll work closely with colleagues and our nationwide supply chain to coordinate services, resolve queries and ensure seamless delivery for our customers.

This is a fantastic opportunity to join a growing team, develop your skills and build a rewarding career within a business that actively supports internal development and progression.

The business

Recycling Lives Services is not a typical recycling company. Since 2008, the business has been structurally built around social value, employing people from disadvantaged backgrounds, partnering with the justice system to reduce reoffending, and delivering environmental excellence at scale. The social mission is not a layer added on top of commercial activity. It is the reason the business operates in the way it does.

As a certified B Corp (scoring 103.5 against a business median of 50.9), Recycling Lives Services generated £42.9m in social value in 2024, achieved a 61% reduction in CO2 emissions, and diverted 97% of waste from landfill. 15% of our team have been welcomed through our rehabilitation programmes, and only 6% of people we support reoffend — compared to a national average of over 25%.

We operate UK-wide across construction, manufacturing, retail, utilities and public sector markets, offering total waste management, WEEE recycling, and specialist hazardous waste services.

Our PACE values underpin how we work and the culture we are building across the business: Passion – we care about what we do; Accountability – we take responsibility; Collaboration – we work together respectfully; and Excellence – we aim high. We look for people who share these values and want to make a positive contribution to our business, our customers and the communities we support.

Key Responsibilities

• Respond to customer enquiries promptly and professionally, providing clear information and support.
• Accurately book and coordinate waste management services, ensuring customer requirements, pricing and schedules are correctly recorded.
• Liaise with suppliers and internal teams to confirm services, monitor completion and resolve or escalade issues.
• Obtain, check and maintain accurate compliance documentation, including waste transfer and consignment notes.
• Maintain accurate CRM and job management records to support effective service delivery and invoicing.
• Support Account Executives and the wider Service team with job administration, follow-ups and peak workloads.
• Contribute to continuous improvement while consistently delivering a high standard of customer service.

What We’re Looking For

• Strong organisation and attention to detail.
• Confident, professional written and verbal communication.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive, customer-focused approach and willingness to work collaboratively.
• Experience of waste management, compliance documentation, supplier networks or CRM/job management systems would be advantageous.

What Success Looks Like

Responsive customer service, accurate bookings, reliable service delivery, compliant documentation and dependable support to the wider team.

The benefits

• 25 days annual leave, plus bank holidays
• The opportunity to work for a certified B Corp making a genuine social and environmental impact.
• Company pension (5% employee / 3% employer).
• Employee Assistance Programme including free financial wellbeing support
• Healthcare Cash Plan.*
• Cycle to Work Scheme.*
• Enhanced maternity and paternity pay.*
• Modern office facilities
• Free fruit boxes
• Free onsite parking

*Employees become eligible after 12 months service.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.