Key Account Manager

Tru Talent; Lower Blandford St Mary; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

None

Job summary

Tru Talent is seeking a commercially minded Key Account Manager to manage and grow an established customer portfolio within the waste management and recycling sector. You will build long-term relationships, identify growth opportunities, and deliver excellent customer service.

The role focuses on retaining and growing existing accounts, introducing additional services, and ensuring customers receive a high standard of service.

Qualifications

• Proven experience in account management, customer relationship management, or B2B sales.
• Waste management or related industry experience (desirable).
• Excellent communication and relationship-building skills.
• Strong commercial awareness, including pricing, revenue, and profitability.
• The ability to identify opportunities to grow accounts and develop customer relationships.
• Good organisational, numerical, and analytical skills.
• Confidence handling customer complaints and challenging conversations.
• Competence using CRM systems and Microsoft Office.
• A proactive, self-motivated, and results-driven approach.

Responsibilities

• Manage and develop relationships with an established customer portfolio.
• Conduct regular customer meetings and site visits to review performance and identify opportunities.
• Develop account plans to support customer retention, renewals, and revenue growth.
• Identify opportunities to introduce additional waste management and recycling services.
• Work towards agreed revenue, growth, and gross profit targets.
• Review customer pricing and account profitability to maintain commercial margins.
• Prepare quotations and communicate pricing changes professionally.
• Identify at-risk accounts and take action to protect existing business.
• Manage customer enquiries, complaints, and service issues through to resolution.
• Work with operational teams and suppliers to meet customer requirements.
• Maintain accurate customer records, contracts, and CRM updates.
• Monitor account performance and report on growth opportunities and retention risks.

Job description

Key Account Manager

Location: Bournemouth

Salary: Competitive salary (dependent on experience)

Hours: Full-time Monday – Friday - 8:00am–4:30pm or 8:30am–5:00pm

We are seeking a commercially minded Key Account Manager to manage and develop relationships with an established customer portfolio within the waste management and recycling sector.

This is an excellent opportunity for an experienced account manager or B2B sales professional who enjoys building long-term relationships, identifying growth opportunities, and delivering excellent customer service.

The Role

As a Key Account Manager, you will focus on retaining and growing existing accounts, introducing additional services, and ensuring customers receive a high standard of service. Working closely with internal teams, you will resolve issues, improve service delivery, and maximise account profitability.

Key Responsibilities of the Key Account Manager:

• Manage and develop relationships with an established customer portfolio
• Conduct regular customer meetings and site visits to review performance and identify opportunities
• Develop account plans to support customer retention, renewals, and revenue growth
• Identify opportunities to introduce additional waste management and recycling services
• Work towards agreed revenue, growth, and gross profit targets
• Review customer pricing and account profitability to maintain commercial margins
• Prepare quotations and communicate pricing changes professionally
• Identify at-risk accounts and take action to protect existing business
• Manage customer enquiries, complaints, and service issues through to resolution
• Work with operational teams and suppliers to meet customer requirements
• Maintain accurate customer records, contracts, and CRM updates
• Monitor account performance and report on growth opportunities and retention risks

This role will suit you if you have:

• Proven experience in account management, customer relationship management, or B2B sales
• Waste management or related industry experience (desirable)
• Excellent communication and relationship-building skills
• Strong commercial awareness, including pricing, revenue, and profitability
• The ability to identify opportunities to grow accounts and develop customer relationships
• Good organisational, numerical, and analytical skills
• Confidence handling customer complaints and challenging conversations
• Competence using CRM systems and Microsoft Office
• A proactive, self-motivated, and results-driven approach

What's on Offer?

• The opportunity to manage and grow an established customer portfolio
• A commercially focused role with opportunities to drive business growth
• The chance to build long-term customer relationships within the waste management and recycling sector