Customer Account Manager

Point Professional Recruitment LTD; Huntingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Customer Account Manager to enhance customer relationships and provide high-quality service. The role involves managing enquiries, processing orders, and liaising with suppliers. Ideal candidates should possess strong communication skills and attention to detail. This full-time position offers a competitive salary and the opportunity for career stability within a friendly work environment.

Benefits

Friendly and supportive working environment

Long-term, stable position

On-site parking

Qualifications

• Previous experience in a Customer Account Manager or customer service/sales support role is desirable.
• Strong written and verbal communication skills.
• Able to build positive working relationships.

Responsibilities

• Manage incoming customer enquiries via phone and email.
• Provide accurate and timely price quotations.
• Maintain accurate quote records and follow up on outstanding enquiries.

Skills

Strong communication skills

Customer relationship building

Attention to detail

Organizational skills

Proficient with computer systems

Job description

Role

We are currently recruiting for a Customer Account Manager to join a well‑established and highly regarded organisation. This is the perfect opportunity for someone who enjoys building relationships, supporting customers, and providing a high standard of service across both administrative and sales‑related tasks. You will be part of a supportive team, working in a role where your communication skills and attention to detail will really shine.

Based locally, this is a permanent position offering long‑term career stability with a business known for its professional approach and friendly environment. As a Customer Account Manager, you will act as a key point of contact for customers, ensuring enquiries are handled efficiently and orders are processed accurately.

Main Responsibilities

• Manage incoming customer enquiries via phone and email
• Provide accurate and timely price quotations
• Liaise with suppliers to source information for non‑standard materials
• Process customer orders and ensure all requirements are fulfilled
• Build rapport with customers and maintain strong professional relationships
• Communicate company guidelines clearly and professionally
• Maintain up‑to‑date knowledge of company products and services
• Identify new business opportunities and re‑engage inactive customers
• Maintain accurate quote records, following up on outstanding enquiries
• Update and manage customer information within internal systems
• Ensure compliance with company processes and quality procedures

Skills & Experience

• Previous experience in a Customer Account Manager or customer service/sales support role (desirable but not essential)
• Strong communication skills, written and verbal
• Confident handling customer enquiries and providing professional responses
• Able to build positive working relationships with customers and internal teams
• Good organisational skills with strong attention to detail
• Proficient in computer use, including typing and navigating systems

Salary & Working Hours

Competitive salary depending on experience. Full‑time, Monday to Friday.

Benefits

• Friendly and supportive working environment
• Long‑term, stable position
• Opportunity to develop product and industry knowledge
• On‑site parking
• Company with an excellent reputation