Customer Account Executive

Nicholas Associates Graduate Placements; Wytham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Nicholas Associates Group is seeking a Customer Account Executive in Oxford to manage and develop an existing customer portfolio. You will be the main contact for customers and align with our planning, production and sales teams to deliver on commitments.

Key duties include building relationships, responding to enquiries within 24 hours, running review meetings, preparing quotes with support from senior colleagues, keeping pricing and forecasts up to date, and identifying growth opportunities

Qualifications

• Clear and confident written and spoken communication.
• Excellent organisation and ability to manage multiple priorities.
• Comfort with numbers and Excel for pricing and forecasts.
• Take ownership and follow through on tasks.
• Interest in how a manufacturing business operates.

Responsibilities

• Build relationships with key customer contacts and respond to enquiries within 24 hours.
• Run customer review meetings, online or in person, and follow up on actions.
• Deliver the sales budget for accounts and report monthly performance.
• Prepare quotes and proposals with support from the Business Development Manager and Sales Director.
• Keep pricing, forecasts and the sales tracker up to date.
• Work with Planning and Production teams to share demand and resolve issues.
• Spot growth opportunities within accounts and support some outbound sales activity.

Skills

Communication skills

Organisation

Numerical skills

Ownership

Tools

Excel

Job description

Customer Account Executive

Oxford

Salary upto £30K

The Role:

The Customer Account Executive manages and develops a set of existing customer accounts. They'll be the main contact for those customers and sit between the customer and our teams. The role reports to our Business Development Manager.

• Building relationships with key customer contacts and responding to enquiries within 24 hours
• Running customer review meetings, both online and in person, and following up on actions
• Delivering the sales budget for their accounts and reporting monthly performance
• Preparing quotes and proposals with support from the Business Development Manager and Sales Director
• Keeping pricing, forecasts and the sales tracker up to date
• Working with our Planning and Production teams to share customer demand and resolve quality or delivery issues
• Spotting growth opportunities within accounts and supporting some outbound sales activity

You:

• Communicates clearly and confidently, in writing and face to face
• Is organised and can manage several priorities at once
• Is comfortable with numbers and Excel (pricing, forecasts, trackers)
• Takes ownership and follows things through
• Is interested in how a manufacturing business works

Essential: a full driving licence and their own car.

REF:G01

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies