Customer Account Executive

Graduate Career Solutions; Yarnton; On-site; GBP 25,000 - 42,000; Full time

Job summary

Graduate Career Solutions is looking for a Customer Account Executive to manage and grow a portfolio of existing customer accounts. You will be the main contact, coordinating with our Business Development Manager, Sales Director, Planning and Production teams to ensure orders are fulfilled and targets met.

You will engage with customers through meetings and timely responses to enquiries, prepare quotes, and contribute to monthly performance reporting.

Qualifications

• Clear and confident written and face-to-face communication.
• Able to manage multiple priorities and stay organised.
• Comfortable with numbers and Excel for pricing, forecasts and trackers.
• Takes ownership and follows tasks through to completion.
• Interest in how a manufacturing business works.
• Essential: full driving license and own car.

Responsibilities

• Build relationships with key customer contacts and respond to enquiries within 24 hours.
• Run customer review meetings, online and in person, and follow up on actions.
• Deliver the sales budget for accounts and report monthly performance.
• Prepare quotes and proposals with support from the Business Development Manager and Sales Director.
• Keep pricing, forecasts and the sales tracker up to date.
• Collaborate with Planning and Production to share demand and resolve quality or delivery issues.
• Spot growth opportunities within accounts and support outbound sales activity.

Skills

Communication

Organisational skills

Numeracy/Excel

Ownership

Manufacturing interest

Full driving license

Tools

Excel

Job description

The Customer Account Executive manages and develops a set of existing customer accounts. They'll be the main contact for those customers and sit between the customer and our teams. The role reports to our Business Development Manager.

• Building relationships with key customer contacts and responding to enquiries within 24 hours
• Running customer review meetings, both online and in person, and following up on actions
• Delivering the sales budget for their accounts and reporting monthly performance
• Preparing quotes and proposals with support from the Business Development Manager and Sales Director
• Keeping pricing, forecasts and the sales tracker up to date
• Working with our Planning and Production teams to share customer demand and resolve quality or delivery issues
• Spotting growth opportunities within accounts and supporting some outbound sales activity

You:

• Communicates clearly and confidently, in writing and face to face
• Is organised and can manage several priorities at once
• Is comfortable with numbers and Excel (pricing, forecasts, trackers)
• Takes ownership and follows things through
• Is interested in how a manufacturing business works
• Essential: a full driving licence and their own car.