Account Manager

Tech Connect Group; Banbury; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Banbury

Part-time applications considered

Descripción de la vacante

Tech Connect Group is seeking an Account Manager to build and nurture key customer relationships within a specialist manufacturing environment. You will drive account growth, support the commercial team, and help opportunities progress through the pipeline with clear communication and meticulous CRM updates.

You will collaborate with senior leadership, manage multiple accounts, and contribute to winning new business while delivering excellent service and accurate reporting at meetings in Banbury

Formación

• Previous experience in account management, customer service, sales support, or commercial coordination within a B2B environment.
• Professional customer relationship management experience.
• Daily use of a CRM system.

Responsabilidades

• Building strong relationships with customer contacts and key stakeholders.
• Conducting regular account reviews and identifying opportunities for growth.
• Following up quotations and maintaining engagement throughout the sales cycle.
• Gathering customer feedback and analysing reasons for won and lost business.
• Supporting the delivery of customer commitments by liaising with internal teams.
• Researching and engaging prospective customers to generate new opportunities.
• Maintaining accurate CRM records, activities, and pipeline data.
• Producing presentations, proposals, and customer-facing sales materials.

Conocimientos

CRM systems

Account management

Customer service

PowerPoint

Excel

Herramientas

CRM software

Office 365

Descripción del empleo

Are you a commercially minded relationship builder who enjoys working closely with customers and helping businesses grow?

Our client is a specialist manufacturing business supplying high-performance products into demanding engineering markets. As part of their continued growth, they are seeking an Account Manager to manage and develop key customer relationships, drive account growth, and provide vital support to the commercial team.

This is an excellent opportunity for someone with experience in account management, sales support, customer service, or commercial coordination within a B2B or manufacturing environment. Working closely with senior leadership, you will play a key role in developing customer relationships, managing sales activities, and ensuring opportunities progress through the pipeline effectively.

Key Responsibilities

• Building strong relationships with customer contacts and key stakeholders
• Conducting regular account reviews and identifying opportunities for growth
• Following up quotations and maintaining engagement throughout the sales cycle
• Gathering customer feedback and analysing reasons for won and lost business
• Supporting the delivery of customer commitments by liaising with internal teams
• Researching and engaging prospective customers to generate new opportunities
• Supporting customer visits, exhibitions, trade shows, and industry events
• Maintaining accurate CRM records, activities, and pipeline data
• Producing presentations, proposals, and customer-facing sales materials
• Preparing meeting briefs, reports, and follow-up actions
• Assisting with regular sales and pipeline reporting

About You

We're looking for an organised and proactive individual who enjoys building relationships and maintaining momentum across multiple customer accounts.

Essential Experience

• Previous experience in account management, customer service, sales support, or commercial coordination within a B2B environment
• Experience building and maintaining professional customer relationships
• Daily use of a CRM system
• Strong administrative and organisational skills

Skills & Attributes

• Strong IT skills, including PowerPoint and Excel
• Excellent verbal and written communication skills
• Highly organised with strong attention to detail and follow-up skills
• Confident communicating with customers both remotely and face-to-face
• Professional, trustworthy, and discreet

Additional Information

• Office-based in Banbury, Oxfordshire
• Full right to work in the UK required
• Opportunity to join a growing and innovative manufacturing business
• Full-time position, with part-time applications also considered for the right candidate