Customer Account Administrator

Rhenus Logistics; Lutterworth; On-site; GBP 22,000 - 32,000; Full time

Job summary

Rhenus Logistics in the United Kingdom is seeking a proactive Administrative Assistant to support daily operations. You will liaise with customers, manage shipments, and prepare reports, ensuring accuracy and timely delivery of information.

The role requires strong English, advanced MS Office skills, and the ability to prioritise tasks within a busy schedule. You will work closely with colleagues to maintain smooth logistics processes and support continuous improvement.

Qualifications

• Excellent command of English, written and spoken.
• Proficient in MS Word, Excel, PowerPoint and Outlook.
• Ability to prioritise tasks within daily allocation.
• Reliable and accurate administration and organisational skills.
• Experience in a similar role and environment (at least 1 year).
• Knowledge of industry and general admin practices.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on queries.
• Produce daily reports including KPIs, WIPs, activity logs, shortages and failed deliveries.
• Arrange shipping of products including booking slots, courier, driver details and tracking.
• Manage stock movements and transfers via WMS.
• Liaise with re-works to plan and cost pre-retail requirements.
• Gather data to produce invoices and handle PO issues.
• Carry out work to meet customer requirements within timescales.
• Provide guidance and coaching to administrators and new colleagues.
• Ensure tasks completed to enable the next stage.
• Apply vigilance and care; know when to involve others.
• Undertake other tasks as directed by Line Manager.

Skills

English language

MS Office proficiency

Task prioritisation

Attention to detail

Teamwork

Independent working

Experience in similar role

Industry knowledge

Tools

Microsoft Office (Outlook/Word/Excel/PowerPoint)

Job description

What You Can Expect** : **

Shift Pattern is Monday to Friday, 08:30 - 16:30 & 09:00 - 17:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

What You Bring:

Skills & knowledge

• Excellent command of the English language, both written and spoken and good communication skills
• Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
• Ability to prioritise tasks within a daily work allocation, defined timetable or routine
• Accurate and reliable
• Administration and organisation skills
• Able to work as part of a team as well as on their own
• The role would suit a person that has had at least one years’ experience in a similar role and environment.
• Knowledge of the industry
• Knowledge of principles and practices of organisation, planning, records management and general admin.