Customer Account Manager

Purely Recruitment Solutions; Swindon; On-site; GBP 26,000 - 36,000; Full time

Job summary

Purely Recruitment Solutions is recruiting a Customer Account Manager for the outskirts of Swindon. The role covers day-to-day account management, KPI reporting, and on-site client meetings. You will monitor SLAs, coordinate orders, invoicing, and liaise with warehouse teams to ensure accurate charges and timely deliveries.

Applicants should have at least 1 year in a similar role, strong communication, and the ability to multitask. Occasional weekend work may be required for stock takes.

Qualifications

• 1 year experience in a similar role.
• Excellent customer service and communication skills.
• Able to manage multiple accounts and deadlines.
• Willing to work weekends occasionally (4–5 times a year).

Responsibilities

• Manage day-to-day accounts and ensure KPIs are up to date.
• Monitor SLAs for outbound/inbound sectors and escalate if not met.
• Coordinate orders, invoicing, and cost allocations across accounts.
• Maintain CRM interactions and liaise with warehouse teams.
• Hold meetings with clients on-site and via Zoom/Teams.
• Identify and raise rework tasks to reduce delays.

Skills

Self-motivated

Good organisation

Reliable

Process driven

Excellent communication

Customer service

Problem solving

Numerate

Tools

Windows Office

CRM software

Logistics systems

Job description

Customer Account Manager

Temporary to Permanent

Salary negotiable dependent on experience

Outskirts of Swindon

We are currently recruiting for our client who are a company based on the outskirts of Swindon.

Responsibilities and Tasks

• Day to day responsibility for the management of individual accounts within operational aspects.
• Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business..
• Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
• Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
• Keeping close relations with their CRM and the relevant TL within the warehouse.
• Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
• Invoice relevant customers in a timely manner in line with expectations set by management.
• Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
• Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
• First line & prompt communication with customers should queries or complaints arise, and elevate internally so internal teams are aware of issues.
• Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalatng internally if not correct, and need assisting amending.
• Attending meetings internally to discuss accounts.
• Attend meetings on site with clients to discuss their account and offer a day to day perspective.
• Ensure to exacerz and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
• Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
• Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
• Attend team meetings internally where required to ensure you are up to date on the latest information.
• Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
• The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.

Person Specification

• Self-motivated, good organisation skills.
• Reliable.
• Process driven.
• Have great customer service skills.
• Have great communication skills, both internally within the team, and externally client facing.
• The ability to think of solutions and work arounds.
• Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
• Articulate and numerate with good presentation skills.
• Competent in the use of Windows Office Packages and Logistics Management Systems.
• Minimum of 1 years experience within a similar role.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment