Administrator

Experis UK; Coventry; On-site; GBP 19,000 - 21,000; Full time

Job summary

ManpowerGroup is seeking an Administrator / Customer Account Specialist for our Coventry operation. The role is Monday to Friday, 8:00–16:30, initially for 6 months, with an hourly rate of £14–£15.

You will manage a portfolio of customer accounts, handle quotes, orders and CRM interactions (Salesforce), and support sales metrics reporting to drive service excellence and growth. Strong communication, organization, and attention to detail are essential, with proficiency in Microsoft Word, Excel,

Qualifications

• Customer-focused with ability to manage multiple accounts.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Experience with Salesforce preferred.
• Proficient in MS Office.

Responsibilities

• Execute the MRO process in line with CX Service Team standards.
• Administer a portfolio of customers from induction to end, including contract reviews and order entry, to support sales targets.
• Manage customer interactions via Salesforce and assist with CRM training across functions.
• Produce reports on sales metrics for leadership and support continuous improvement.
• Coordinate resources to resolve customer inquiries and ensure satisfaction.

Skills

Customer focused

Attention to detail

Communication skills

Time management

Organizational skills

Independent working

Team collaboration

MS Word

MS Excel

Tools

Salesforce CRM

Microsoft Office Suite

CRM reporting

Job description

Administrator / Customer Account Specialist

Location: Antsy Park, Coventry - Monday to Friday - 8am to 4:30pm

Length: Initially 6 months

Hourly Rate: £14 to 15

This position is key to supporting S&S in achieving key growth targets and contributing to the Sales Strategy for long term growth, including the responsibility for the key processes across a portfolio of customer accounts and the monitoring and reporting of sales metrics. This position will be located in Coventry.

Role Responsibilities

• Execute the MRO process in accordance with Customer Experience culture standards as part of the CX Service Team.
• Manage the administration for a portfolio of customers from induction to end including Contract Review, Quote generation, Order entry, Expedite enquires in line with Customer Experience standards and to achieve annual sales targets
• Manage Customer interactions via CRM system (Salesforce) and assist with CRM training across functions that impact the Customer Journey
• Contribute to the CX team at internal meetings as necessary and provide reports to wider management team as required with a focus on continuous improvement and business growth
• Ensure enquiries are answered in a timely manner and the execution of duties carried out
• Liaise with internal departments to ensure CX standards can be achieved including Shop Floor staff, Pricing, Planning, Stores, Shipping, Materials, Finance, Commercial
• Provide regular assistance to produce reports to the leadership team on sales metrics, opportunities and performance for month end reporting purposes
• Co-ordinate and expedite resources to successfully resolve customer enquiries.
• Assuring customer (internal & external) satisfaction throughout the lifecycle of the various service enquiries received.

Skills & Knowledge

• Customer focused and capable of managing the internal processes for a portfolio of accounts while retaining focus of achieving annual sales targets
• Decisive and consistent
• High degree of attention to detail
• Strong sense of urgency & skills in prioritization
• Excellent verbal and written communication skills
• Well-organized, detail-oriented, and ability to multi-task
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Excellent communicator and team player
• Strong interpersonal and organizational skills

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.