Customer Account Administrator

Rhenus; Nuneaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Rhenus Group in the United Kingdom seeks an organized warehouse administrator to support daily shipping, stock control and reporting activities. You will liaise with customers, produce KPI reports, book slots with couriers and track parcels, while ensuring accuracy across invoices and PO issues.

The role involves working Monday to Friday, 14:00–22:00, with a focus on efficient task completion and team support.

Qualifications

• Experience in logistics or warehouse administration.
• Proficient with data reporting and handling daily updates.
• Strong attention to detail and accuracy in documentation.

Responsibilities

• Liaise with customers daily to provide support and advice on queries.
• Produce daily internal/external reports (KPIs, WIPs, logs, shortages, failed deliveries).
• Arrange shipping including booking slots, couriers, driver details and parcel tracking.
• Manage stock movements and transfers via WMS System.
• Coordinate with re-works for pre-retail requirements and costing.
• Gather data to prepare invoices and resolve PO issues.
• Support and coach Administrators and new colleagues.
• Ensure timely completion of tasks to enable next steps.

Skills

Customer service

Data entry

Attention to detail

Tools

WMS system

Job description

Shift Pattern is Monday to Friday, 14:00 - 22:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.