CSR Technician (6-month fixed term) Full time CSR Technician (6-month fixed term) Full time

Stadler Rail Service UK Limited; Norwich; On-site; GBP 36,000; Full time

Job summary

A leading UK rail service company is seeking a CSR Technician to join their team in Norwich. This role involves diagnosing and repairing defects on class 745 and 755 rolling stock, ensuring passenger-facing areas are safe and functional. Candidates should have electrical and mechanical experience, safety awareness, and effective communication skills. The position offers a salary of £35,882.60 per annum, benefits including a pension scheme, and opportunities for training and development.

Benefits

Salary of £35,882.60 per annum

Defined contribution pension scheme

Enhanced maternity and paternity policy

Cycle-to-work scheme

Company-paid health plan membership

Qualifications

• Experience in rolling stock maintenance preferred
• Ability to prioritize tasks effectively
• Willingness to undertake further training

Responsibilities

• Diagnose and repair CSR-related defects on class 745 and 755 rolling stock
• Carry out corrective work on seating, windows, toilets, and more
• Record and report maintenance activities accurately

Skills

Electrical and mechanical experience

Competence with hand tools

Strong safety-awareness

Professional communication skills

Basic IT skills

Job description

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available. Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development. Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders. Customer‑Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service. We are seeking a dedicated CSR Technician to join our team on a 6‑month fixed term contract. The role focuses on attending to passenger‑facing Customer Service Regime (CSR) defects on class 745 and class 755 rolling stock, ensuring that passenger‑facing areas remain safe, functional and comfortable. Additional duties include applying de‑icing treatment to the units on a regular basis and some component assembly.

Responsibilities

• Diagnose and repair CSR‑related defects across class 745 and 755 rolling stock.
• Carry out corrective work on:
  • Seats and seat covers
  • Window films
  • Toilet area aspects
  • Flooring
  • Plugs and USB sockets
  • Tables
  • Luggage racks
• Ensure all work is completed in line with safety standards, company procedures and industry regulations.
• Record and report completed tasks, defects and maintenance activities accurately.

Essential Qualifications

• Electrical and mechanical experience required (further training will be provided)
• Competence with hand tools and practical repair techniques
• Strong safety‑awareness and commitment to safe working practices
• Ability to prioritise tasks effectively and manage workload under time constraints
• Capacity to work independently with minimal supervision
• Clear and professional communication skills, both written and verbal
• Basic IT skills for reporting, documentation, and use of maintenance systems

Desirable Qualifications

• Previous experience in rolling stock maintenance, facilities management, or similar technical roles
• Familiarity with passenger‑facing equipment and fittings (seats, flooring, tables, electrical interfaces, etc.)
• Willingness to undertake further training
• Team‑oriented mindset with the ability to collaborate across engineering and operations functions

About the Company

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high‑class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Compensation & Benefits

• Salary of £35,882.60 per annum
• Base location: Norwich Crown Point Depot
• 37 hour working week
• 244.2 annual leave hours per year
• Permanent night shift
• Training opportunities to broaden technical expertise
• Defined contribution pension scheme with Scottish Widows (auto‑enrolment 4% matched contribution rate; option to increase up to 10% retained at match)
• Death in service cover
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle‑to‑work scheme
• Company‑paid membership of cashback health plan with Healthshield