CRM Training and Governance Lead

DP World; Austhorpe; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading transportation and logistics company is seeking a Senior CRM Training and Governance Lead in the UK. This role focuses on enhancing customer engagement through a robust CRM strategy, managing bid processes, and delivering critical insights. Candidates should possess approximately 10 years of experience in supply chain or logistics, strong project management skills, and fluency in English. Flexible hybrid working arrangements are offered, emphasizing collaboration and continuous improvement.

Qualifications

• Approximately 10 years of experience in supply chain or logistics.
• Demonstrated experience leading or managing a CRM system.
• Fluent in English and comfortable with digital tools.

Responsibilities

• Enable commercial teams to engage effectively with customers.
• Oversee end-to-end bid management process across business units.
• Collaborate on CRM strategy initiatives with stakeholders.
• Deliver CRM-based reporting for visibility into business performance.

Skills

Project Management

Data Analysis

Stakeholder Engagement

Customer Engagement

CRM Management

Education

Completed higher education studies

Tools

Microsoft Office Suite

Job description

DP World, the fast‑growing transportation and logistics leader that currently manages more than 10% of world trade, is seeking a Senior CRM Training and Governance Lead to join our European Sales Operations team on a fixed‑term contract (12 months). At the heart of this role lies one clear purpose – to enable our commercial teams to engage more effectively and efficiently with customers, driving smarter, data‑led growth across all three of DP World’s core business lines in Europe. You will play a pivotal role in embedding robust CRM processes, supporting bid‑management excellence, and transforming data into actionable insights that guide commercial strategy and performance.

Responsibilities

• CRM &︎ Strategy
  • Partner with regional counterparts and global Head Office stakeholders to represent Europe in CRM strategy discussions and initiatives, ensuring regional business needs are accurately reflected in all strategic decisions and system developments.
  • Collaborate with business unit leaders across Contract Logistics, Road Freight, and Freight Forwarding to design and continuously refine bid‑management processes that align with operational realities and commercial goals.
  • Lead engagement with internal and external IT teams to define, deliver, and implement CRM enhancements, ensuring smooth project management, user adoption, and impactful business outcomes.
• Bid Management Process
  • Oversee the end‑to‑end bid‑management process across all DP World Logistics Europe business units, ensuring opportunities are managed effectively – from initial assessment through to contract signature.
  • Coordinate and facilitate structured Go/No‑Go reviews with cross‑functional stakeholders, ensuring transparent communication and alignment on key decisions.
  • Ensure high‑quality bid submissions by gathering all necessary commercial, operational, and financial inputs to support timely approvals by the Regional Customer Council (or equivalent governing body).
  • Manage and prioritise multiple RFQ responses simultaneously, maintaining focus on quality, timeliness, and collaboration.
• CRM System Management
  • Partner with dedicated bid managers in each business unit to maintain an accurate, up‑to‑date CRM environment – ensuring full visibility of opportunity status and reliable management reporting.
  • Support data gathering and the development of management reports that track growth performance and renewal pipelines across the region.
  • Champion data integrity by leading continuous reviews of CRM data quality and engaging stakeholders to drive accountability and accuracy.
• Reporting & Business Insights
  • Deliver and continuously refine CRM‑based reporting that provides clear visibility into pipeline health, business performance, and customer engagement.
  • Collaborate with Business Analysts and Finance teams to understand key reporting needs for management reviews and identify insights that enhance strategic decision‑making.
  • Promote a culture of data‑driven collaboration by translating CRM outputs into actionable intelligence that supports growth and operational excellence.

Qualifications

• Completed higher education studies would be preferred, though what matters most is your proven ability to drive impact and lead through expertise.
• Approximately 10 years of progressive experience in the supply chain, logistics, or transportation sector – ideally within contract logistics or road transport environments.
• A strong track record in project and change management within supply chain operations, with the ability to define challenges, design improvement plans, and deliver measurable outcomes.
• CRM ownership: Demonstrated experience leading or managing a CRM system strategically and operationally – including process and workflow design, data quality, reporting, access management, and system governance.
• Digital fluency: Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable engaging with digital tools and data platforms to support analysis and reporting.
• Fluency in English is a must while knowledge of any additional European languages is a plus.
• Customer engagement: Deep understanding of customer growth and engagement processes, and of the back‑office systems and tools that support these critical activities.
• Communication & collaboration: An exceptional communicator who can translate complex topics clearly and tactfully. You are an active listener, a confident presenter, and a trusted collaborator across diverse and multicultural teams.
• Analytical & problem‑solving mindset: You think critically, identify root causes, and approach challenges with creativity and curiosity.
• Results‑driven & organized: Known for your accountability, adaptability, and proactive approach, you manage competing priorities effectively and deliver on commitments with professionalism and integrity.
• Willingness and ability to travel up to 20% across Europe to collaborate with teams and stakeholders.

Location & Working Pattern

• Jeoviet location: Based in Belgium, France, Romania, the UK, the Netherlands, or Germany.
• Hybrid working: Worked style involves spending at least two days per week onsite or 40% of the week.