CRM Specialist (Customer Service) - 30k

VanRath; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major digital print company in Belfast is seeking a Customer Experience Champion to cultivate client relationships and deliver exceptional service. You will play a vital role in client onboarding and ensure customers feel valued throughout their journey. The ideal candidate will have 2+ years in customer-facing roles and be a strong communicator. This role offers competitive salary, bonuses, and flexible working hours.

Benefits

Competitive salary + bonuses

Flexible working hours

Supportive team culture

Qualifications

• 2+ years in a customer-facing or customer success role.
• Strong communication skills, both written and verbal.
• Proven experience with business or B2B clients.

Responsibilities

• Deliver world-class service across phone, email, and live chat.
• Build and nurture strong client relationships.
• Support new customers through an effective onboarding process.

Skills

Empathetic communication

Client relationship building

Multitasking

Problem-solving

Job description

Overview

VANRATH are delighted to be assisting a Major Digital Print Company with the recruitment of a Customer Success Manager to join their growing and dynamic team based in Belfast.

Job Title: Customer Experience Champion
Location: Dargan Crescent
Job Type: Full-time

About the Role:

We're on the lookout for a customer-first, relationship-driven Online Customer Success Manager to become a vital part of our growing Customer Service team. Your mission will be to build trust and deliver tailored support to our corporate and business clients - ensuring they feel heard, supported, and valued at every stage of their journey.

You'll play a central role in onboarding new clients, supporting existing ones, and rekindling relationships with past customers. Your empathetic, proactive approach will drive long-term success and satisfaction.

Responsibilities

• Deliver world-class service across phone, email, and live chat
• Proactively build and nurture strong client relationships
• Support new customers through a friendly and effective onboarding process
• Act as the voice of the customer internally, driving product and service improvements
• Identify opportunities to re-engage or retain clients through personalized outreach
• Keep systems and CRM records accurate and up to date

Qualifications

• 2+ years in a customer-facing or customer success role
• A strong, empathetic communicator - both written and verbal
• Proven experience working with business or B2B clients
• Comfortable juggling multiple conversations and priorities
• Naturally collaborative, team-oriented attitude
• Print industry knowledge is a bonus, not a must

Why Join Us

• Competitive salary + bonuses
• Flexible working hours and supportive team culture
• Real ownership of client relationships

For more information on this role please reach out to Jack Groves @ VANRATH for a confidential chat.