CRM Manager – London

Blue Legal; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading professional services firm in London is seeking a CRM Manager to drive their CRM and marketing automation tools. Responsibilities include implementing processes, supporting users, and managing a training program. Candidates should have proven CRM experience, especially within professional services, and excellent project management skills. The role focuses on enhancing user experience and working closely within the marketing and operations team.

Qualifications

• Proven experience in a CRM focused role, preferably in professional services.
• Excellent project management skills.
• Experience working with CRM systems, with knowledge of Marketing Technology systems.

Responsibilities

• Implement internal processes for logging issues with sales and marketing apps.
• Work with reporting executives to understand user behaviors.
• Coordinate quarterly function releases.
• Develop and manage a training program for CRM users.
• Support the Senior Marketing Data/Ops manager.

Skills

CRM experience

Project management skills

Understanding of professional services

Experience with Microsoft Dynamics

Job description

An award-winning professional services firm is seeking a CRM Manager to join their London office. The firm are looking for an experienced CRM professional to drive their CRM and marketing automation tool, including training, troubleshooting and maintenance. This role will work out of the Marketing Data & Operations Team, which sits within the busy Marketing & BD department.

The Responsibilities:

• Implementation of internal processes to log, and prioritise bugs and issues with the sales and marketing apps.
• Work with the reporting executives to understand user behaviours, to identify what is / is not working with functionality.
• Coordination of quarterly function releases, planning and coordinating what to be included and work required to execute the comms plan.
• Provide support to the junior team on queries, before matters are escalated to the Senior Data Manager.
• Develop and manage a training programme for CRM users.
• Provide support to the Senior Marketing Data / Ops manager with wider firm reporting, and development of the MarTech stack.
• Collaboration with the core data/ops team and the wider Business Development team.

The Candidate:

• Proven experience in a CRM focussed role, preferably working within a professional or financial services firm.
• An understanding of professional services and/or a partnership structure.
• Excellent project management skills, and able to prioritise workload to work on simultaneous projects.
• Experience working with CRM systems, Microsoft Dynamics preferred, with knowledge of wider Marketing Technology systems.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

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0207 118 3003

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