CRM Manager

Pertemps London Cambridge; Greater London; Hybrid; GBP 70,000 - 75,000; Full time

Job summary

A corporate services group in Central London is looking for a Senior CRM Manager to oversee the lifecycle communication strategy. This role involves leading high-impact email campaigns and collaborating with various teams to enhance customer experience. The ideal candidate has a strategic mindset and a hands-on approach with proven CRM expertise. This position offers a salary of £70,000 - £75,000 plus benefits and promotes a hybrid working model.

Qualifications

• Proven experience in CRM management with a hands-on approach.
• Ability to lead high-impact customer journeys and optimize campaigns.
• Experience in managing end-to-end campaign processes.

Responsibilities

• Lead and prioritize the end-to-end workflow for all CRM campaign requests.
• Develop and implement automated, data-driven customer journeys.
• Collaborate with cross-functional teams to drive engagement and conversion.

Skills

CRM strategy

Email campaign management

Data-driven decision making

Cross-functional collaboration

Job description

Senior CRM Manager | Lead High-Impact Customer Journeys | Central London Hybrid

£70,000 - £75,000 + Benefits

Location : Central London (Hybrid Working Model)

Are you a highly strategic and hands-on CRM expert ready to join a rapidly growing Corporate Services Group?

We are seeking a CRM Manager to own the lifecycle communication strategy for a thriving business that is deeply committed to the highest standards of social and environmental performance, accountability, and transparency. This is a fantastic opportunity to bring your leadership and technical expertise to a profitable, innovative, and relentlessly client‑focused company.

The Role : Elevating Customer Experience

We are looking for a proactive, detail-oriented CRM Manager to lead the strategy, execution, and optimisation of high-performing email campaigns across the entire customer lifecycle.

In this hands‑on, high‑impact role, you will be crucial in developing automated, data-driven customer journeys that directly drive engagement, conversion, and retention. You will collaborate closely with the Chief Marketing Officer and cross‑functional teams, managing campaigns end-to-end from segmentation and copywriting to build, QA, testing, and performance reporting.

Key Responsibilities You Will Own :

Strategy & Execution Leadership : Lead and prioritise the end-to-end workflow for all CRM campaign requests (alw...