CRM Lead - Email & Journeys

Forward Role; Ipswich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading e-commerce company is seeking an experienced CRM Manager to lead their marketing team. The role involves optimizing CRM activities, developing impactful email marketing strategies, and enhancing customer journeys across multiple channels. This position allows for a significant impact on the company's shift toward a customer-focused framework. A hybrid model is available, providing flexibility to the ideal candidate.

Responsibilities

• Lead a team within the marketing department.
• Optimize daily CRM activities.
• Develop email marketing strategies.
• Enhance multi-channel customer journeys.

Job description

A leading e-commerce company is seeking a data‑driven CRM Manager to lead a team within their marketing department. The role involves optimizing daily CRM activities, developing email marketing strategies, and enhancing multi‑channel customer journeys. This position offers the chance to impact the company's transformation toward a structured, customer‑focused organization. A hybrid working model is available, providing flexibility for the right candidate.