CRM Growth Manager - Hybrid in London

HyperGrowth Recruitment; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing e-commerce company based in Soho is seeking a CRM Manager to define and execute customer relationship strategies. This role requires 3–5 years of CRM experience and expert knowledge in Klaviyo. The ideal candidate is analytical, organized, and capable of developing loyalty campaigns that drive engagement. Offers a competitive salary, flexible hybrid working, and various benefits including discounts and regular team events.

Benefits

Competitive base salary

Flexible hybrid working

Hefty discount on COAT paint

Regular team events

28 days plus bank holidays

Qualifications

• 3–5 years’ experience in CRM, retention, or lifecycle marketing.
• Expert-level knowledge of Klaviyo.
• Strong analytical skills for interpreting data.

Responsibilities

• Lead CRM strategy for D2C and Trade audiences.
• Develop retention-focused campaigns to re-engage customers.
• Analyse campaign performance and customer behaviour.

Skills

CRM strategy

Email marketing best practices

Data analysis

Communication skills

Project management

Tools

Klaviyo

Shopify

Job description

A growing e-commerce company based in Soho is seeking a CRM Manager to define and execute customer relationship strategies. This role requires 3–5 years of CRM experience and expert knowledge in Klaviyo. The ideal candidate is analytical, organized, and capable of developing loyalty campaigns that drive engagement. Offers a competitive salary, flexible hybrid working, and various benefits including discounts and regular team events.