Crisis Team Admin & Minute-Taking Specialist

The Methodist Church in Britain; Bradley Stoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training on RiO, E-Roster, ESR and Cen

Centros Integra systems training

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a Team Administrator to support the Crisis Team in Gloucester. The role involves minute-taking, processing referrals, and providing comprehensive administrative support to the Team Manager and clinicians, including typing letters and arranging appointments.

Training on RiO and related systems is provided. Strong Microsoft Office skills and unsupervised office administration experience are essential.

Qualifications

• GCSE grade C or equivalent, plus strong literacy/numeracy skills.
• NVQ Level 2 in administration or equivalent experience.
• Word processing or typing qualification such as RSA II or equivalent.

Responsibilities

• Take minutes at team meetings.
• Process referrals.
• Complete administration for the Team Manager and clinicians.
• Type letters for the Crisis Consultant and arrange appointments for the consultant and team.
• Complete administration on RiO and other systems including E-Roster, ESR and Centros Integra.
• Answer calls to the Crisis Team and pass messages to the clinical team.
• Support auditing and monitoring of team compliance.
• Manage office systems including stationery orders, petty cash, invoice payments, and fax/photocopier control.
• Provide a full administration and secretarial service, prioritising workload to meet deadlines.
• Handle all correspondence, including opening, redirecting and drafting replies, and action emails in the manager's absence.
• Manage day-to-day diaries, arrange/coordinate meetings, and resolve conflicting appointments.
• Produce copy and audio typing of correspondence, reports, presentations and spreadsheets using Microsoft Office.

Skills

Microsoft Office

Minute taking

Diary management

Shorthand

Touch typing

Data entry

Patient information handling

Education

GCSE grade C

NVQ Level 2 in administration

RSA II or equivalent word processing/typing qualification

Tools

RiO

E-Roster

ESR

Centros Integra

Job description

Gloucestershire Health and Care NHS Foundation Trust is seeking a Team Administrator to support the Crisis Team in Gloucester. The role involves minute-taking, processing referrals, and providing comprehensive administrative support to the Team Manager and clinicians, including typing letters and arranging appointments.

Training on RiO and related systems is provided. Strong Microsoft Office skills and unsupervised office administration experience are essential.