Band 3 Clinical Services Administrator

Avon & Wiltshire Mental Health Partnership NHS Trust; Kingswood; On-site; GBP 22,000 - 28,000; Full time

Job summary

Avon & Wiltshire Mental Health Partnership NHS Trust in Kingswood is seeking a motivated administrator to join the South Glos Admin team. The role focuses on handling referrals and providing comprehensive admin and secretarial support to multidisciplinary teams, including ward and medical staff.

You will be the first point of contact for the team, manage enquiries, and ensure records are up to date on the Rio patient record system while maintaining high standards and meeting deadlines in a busy

Qualifications

• Experience in administration and notetaking.
• Strong telephone manner and customer service.
• Proven ability to upload data to patient records on Rio.
• Organised with good typing skills.

Responsibilities

• Manage referrals into the service and maintain records.
• Provide admin and secretarial support to multidisciplinary teams.
• First point of contact for the team and direct enquiries.
• Arrange meetings and take formal minutes.

Skills

Administration

Notetaking

Telephone skills

MS Word

Excel

Customer service

Tools

Rio system

Microsoft Office

Job description

Job overview

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

An opportunity has arisen for a motivated and enthusiastic person to join the South Glos. Admin team. The successful applicant will work from our Kingswood base with our Psychological Therapies team.

We are looking to appoint a highly motivated, enthusiastic, flexible and resourceful individual with experience and/or an interest in working with service users accessing mental health services within the community.

We seek a reliable and organised individual with proven administration skills, a warm and friendly telephone manner, experience of typing, notetaking who enjoys being a team player.

The post holder will work closely with the other administrators and will report to the Lead Admin and Team Manager, also supporting the clinical team to ensure the service meets service user outcomes, its key performance indicators and stakeholder requirements.

Main duties of the job

The main responsibility will be looking after referrals into this service and maintaining records relating to this.

To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.

This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.

There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.

The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate.

The post holder will be key in arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates. Their work is managed rather than supervised and they are accountable for their own actions - manager is available for reference but generally, they will manage their own workload.