Team Administrator - Gloucester Crisis Team

The Methodist Church in Britain; Bradley Stoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training on RiO, E-Roster, ESR and Cen

Centros Integra systems training

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a Team Administrator to support the Crisis Team in Gloucester. The role involves minute-taking, processing referrals, and providing comprehensive administrative support to the Team Manager and clinicians, including typing letters and arranging appointments.

Training on RiO and related systems is provided. Strong Microsoft Office skills and unsupervised office administration experience are essential.

Qualifications

• GCSE grade C or equivalent, plus strong literacy/numeracy skills.
• NVQ Level 2 in administration or equivalent experience.
• Word processing or typing qualification such as RSA II or equivalent.

Responsibilities

• Take minutes at team meetings.
• Process referrals.
• Complete administration for the Team Manager and clinicians.
• Type letters for the Crisis Consultant and arrange appointments for the consultant and team.
• Complete administration on RiO and other systems including E-Roster, ESR and Centros Integra.
• Answer calls to the Crisis Team and pass messages to the clinical team.
• Support auditing and monitoring of team compliance.
• Manage office systems including stationery orders, petty cash, invoice payments, and fax/photocopier control.
• Provide a full administration and secretarial service, prioritising workload to meet deadlines.
• Handle all correspondence, including opening, redirecting and drafting replies, and action emails in the manager's absence.
• Manage day-to-day diaries, arrange/coordinate meetings, and resolve conflicting appointments.
• Produce copy and audio typing of correspondence, reports, presentations and spreadsheets using Microsoft Office.

Skills

Microsoft Office

Minute taking

Diary management

Shorthand

Touch typing

Data entry

Patient information handling

Education

GCSE grade C

NVQ Level 2 in administration

RSA II or equivalent word processing/typing qualification

Tools

RiO

E-Roster

ESR

Centros Integra

Job description

Team Administrator post in the Gloucester Crisis Team at Gloucestershire Health and Care NHS Foundation Trust, offered on a permanent full-time basis. The work centres on taking minutes at team meetings, processing referrals, and handling administration for the Team Manager and clinicians, including answering calls and passing messages to the clinical team. The post sits within a crisis service and uses the RiO patient record system, with training offered. Candidates need strong Microsoft Office skills and proven experience of unsupervised office administration.

What the job involves

• Take minutes at team meetings
• Process referrals
• Complete administration tasks for the Team Manager and clinicians
• Type letters for the Crisis Consultant and arrange appointments for the consultant and team
• Complete administration tasks on RiO and other systems including E-Roster, ESR and Centros Integra
• Answer calls to the Crisis Team and take messages for the clinical team and consultant
• Support auditing and monitoring of team compliance
• Run office systems including stationery orders, petty cash, invoice payments, and fax and photocopier control
• Provide a full administration and secretarial service, prioritising workload to meet deadlines
• Handle all correspondence, including opening, redirecting and drafting replies, and action emails in the manager's absence
• Manage day-to-day diaries, arrange and co‑ordinate meetings, and resolve conflicting appointments
• Produce copy and audio typing of correspondence, reports, presentations and spreadsheets using Microsoft Office

What's required

Qualifications

• GCSE grade C or equivalent
• Good literacy and numeracy skills
• NVQ Level 2 in administration or equivalent experience
• Word processing or typing qualification such as RSA II or equivalent

Experience

• Proven unsupervised administrative work in a busy office environment
• Experience using a customer or patient information system
• Accurate data inputting and retrieval
• Maintaining a comprehensive computerised filing system

Skills & knowledge

• Competent working knowledge of all Microsoft Office packages

Nice to have

• NVQ Level 3 in administration or equivalent
• Minute taking
• Shorthand
• Touch typing and audio or digital typing
• Diary management
• Information analysis and statistical reporting
• Previous NHS experience
• Previous mental health experience

What's offered

• Training on RiO, E-Roster, ESR and Centros Integra