Team Administrator - Gloucester Crisis Team

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Gloucestershire Health and Care NHS Foundation Trust is recruiting a Full Time Team Administrator to support the Gloucester Crisis Team at Pullman Place, Gloucester. The role is a 37.5-hour week with a strong emphasis on administrative duties and MS Office proficiency.

You will take minutes, process referrals, manage diaries, handle calls, and prepare letters for the Crisis Consultant while assisting with audits and system-based data entry (RiO, E-Roster, ESR, Centros Integra).

Qualifications

• Competent working knowledge of Microsoft Office packages.
• Experience with administration tasks including minutes and processing referrals.
• Ability to use RiO and other health-system platforms (E-Roster, ESR, Centros Integra).
• Diary management and meeting coordination responsibilities.

Responsibilities

• Taking minutes at team meetings.
• Processing referrals and administration tasks for Team Manager and Clinicians.
• Typing up letters for the Crisis Consultant and scheduling appointments.
• Handling calls to the Crisis Team and relaying messages to the Clinical Team.
• Auditing and monitoring tasks for Team compliance.
• Using RiO and other systems for data entry and reporting.
• Managing day-to-day diary and coordinating meetings.

Skills

Minute taking

Diary management

Telephone handling

Tools

RiO patient system

E-Roster

ESR

Centros Integra

Job description

We love what we do and we think you will, too! This role is offered on a permanent basis. The hours are full-time, 37.5 hours per week.

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined‑up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking what matters to you'.

We're passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high‑quality teams in all areas of the Trust.

This is an exciting and varied opportunity to join our Gloucester Crisis Team at Pullman Place Gloucester, as a Full Time Team Administrator for the Gloucester Crisis Team.

If you have a can do' attitude, and enjoy building good working relationships, we welcome your application.

The post holder must possess a competent working knowledge of all Microsoft Office packages.

The role will include taking minutes at the team meeting, processing referrals and completing administration tasks for the Team Manager and Clinicians. On occasion typing up letters for the Crisis Consultant and making appointments for them and the Team. You will also be asked to support with some auditing and monitoring tasks for Team compliance's.

You will be completing administration tasks on RiO, our patient computer system, as well as using other systems for example E‑Roster, ESR and Centros Integra, training will be offered.

You will also handle calls coming in to the Crisis Team and take appropriate messages in order to relay to the Clinical Team and Consultant.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility,inclusivityand diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.In the latest staff survey, 61% of colleagues gave us their views.It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.

To be responsible for a number of office systems including ordering stationery, petty cash, payment of invoices and fax / photocopier control.

To provide a full and comprehensive administration / secretarial service.

To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, propose changes to working practices to maximise efficiency / effectiveness of role.

To produce copy and / or audio typing of correspondence, reports, presentations and spreadsheets, ensuring all documents are accurate and produced to a high standard.

To use Microsoft Office packages to produce reports, spreadsheets, presentations, emails to a high quality standard.

To handle all correspondence, including opening, redirecting, distribution and drafting replies to all mail.

At times be responsible, in the Manager's absence, for opening, actioning and responding to emails and other correspondence

To be responsible for day-to-day diary management, arranging and co-ordinating meetings and to resolve conflicting diary appointments