Team Administrator - Gloucester Crisis Team

Gloucestershire Health and Care; Gloucester; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Free car parking at sites

27 days leave + bank holidays (33 with

Training and development opportunities

Zusammenfassung

Gloucestershire Health and Care NHS Foundation Trust is recruiting a permanent full-time Team Administrator for the Gloucester Crisis Team. The role focuses on minute-taking, referrals processing, administration for the Team Manager and clinicians, and support across RiO and other systems.

You will handle crisis team calls, book appointments, and contribute to audits. A strong administrative background within NHS or healthcare is desirable, with proficiency in Microsoft Office and typing.

Qualifikationen

• GCSE level grade C education or equivalent Good literacy and numeracy skills.
• NVQ Level 2 in administration or equivalent experience
• Word Processing/Typing e.g. RSA II or equivalent
• NVQ Level 3 in administration or equivalent
• Minute taking
• Shorthand

Aufgaben

• Take minutes at team meetings and process referrals for the Team Manager and Clinicians.
• Typing up letters for the Crisis Consultant and scheduling appointments for them and the Team.
• Support auditing and monitoring tasks for Team compliance.
• Handle calls to the Crisis Team and relay messages to the Clinical Team and Consultant.
• Complete administration tasks on RiO and use other systems (E-Roster, ESR, Centros Integra).
• Provide full and comprehensive administrative/secretarial service.
• Diary management and co-ordinate meetings, resolving conflicting appointments.

Kenntnisse

Minute taking

Diary management

Shorthand

Ausbildung

NVQ Level 3 in administration or equivalent

NVQ Level 2 in administration or equivalent

GCSE level grade C education or equivalent

RSA II or equivalent typing/word processing

Tools

RiO

E-Roster

Centros Integra

Microsoft Office

Jobbeschreibung

Team Administrator - Gloucester Crisis Team

Band 3

Main area Mental Health Grade Band 3 Contract Permanent: working Monday and Friday Hours Full time - 37.5 hours per week (weekdays) Job ref 327-26-699-A

Site Gloucester Crisis Team, Pullman Place Town Gloucester Salary £25,760 - £27,476 per annum Salary period Yearly Closing 01/11/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Job overview

We love what we do and we think you will, too! This role is offered on a permanent basis. The hours are full-time, 37.5 hours per week.

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.

We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.

This is an exciting and varied opportunity to join our Gloucester Crisis Team at Pullman Place Gloucester, as a Full Time Team Administrator for the Gloucester Crisis Team.

If you have a ‘can do’ attitude, and enjoy building good working relationships, we welcome your application.

The post holder must possess a competent working knowledge of all Microsoft Office packages.

Main duties of the job

The role will include taking minutes at the team meeting, processing referrals and completing administration tasks for the Team Manager and Clinicians. On occasion typing up letters for the Crisis Consultant and making appointments for them and the Team. You will also be asked to support with some auditing and monitoring tasks for Team compliance's.

You will be completing administration tasks on RiO, our patient computer system, as well as using other systems for example E-Roster, ESR and Centros Integra, training will be offered.

You will also handle calls coming in to the Crisis Team and take appropriate messages in order to relay to the Clinical Team and Consultant.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility,inclusivityand diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us.In the latest staff survey, 61% of colleagues gave us their views.It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement.However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

• To be responsible for a number of office systems including ordering stationery, petty cash, payment of invoices and fax / photocopier control.
• To provide a full and comprehensive administration / secretarial service.
• To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, propose changes to working practices to maximise efficiency / effectiveness of role.
• To produce copy and / or audio typing of correspondence, reports, presentations and spreadsheets, ensuring all documents are accurate and produced to a high standard.
• To use Microsoft Office packages to produce reports, spreadsheets, presentations, emails to a high quality standard.
• To handle all correspondence, including opening, redirecting, distribution and drafting replies to all mail.
• To be responsible, in the Manager’s absence, for opening, actioning and responding to emails and other correspondence
• To be responsible for day-to-day diary management, arranging and co-ordinating meetings and to resolve conflicting diary appointments

Person specification

QUALIFICATIONS

• GCSE level grade C education or equivalent Good literacy and numeracy skills
• NVQ Level 2 in administration or equivalent experience
• Word Processing/Typing e.g. RSA II or equivalent
• NVQ Level 3 in administration or equivalent
• Minute taking
• Shorthand

LENGTH AND / OR NATURE OF EXPERIENCE

• Proven experience of unsupervised administrative work in a busy office environment
• Experience of using customer/patient information system
• Experience of accurate Data Inputting and Retrieval
• Experience of maintaining a comprehensive, logical computerised filing system
• Experience in information analysis and provision of statistical reports
• Touch typing
• Diary management
• Previous experience of working within the NHS
• Previous experience of working within mental health

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

If you are aged 16-30, you may be eligible for financial and pastoral support from the King’s Trust, with who we are in partnership with to support your first 6 months in role. We will pass on your details to the King’s Trust who will be in touch with you if you are eligible. If you would rather not be contacted, please let us know.

For more information please see the attached 'Additional Information for Applicants' document.

Good luck with your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.